What are the responsibilities and job description for the Assistant Manager (Multi-Family) position at Sudberry Properties, Inc?
EDUCATION AND EXPERIENCE :
Required :
High school diploma or equivalent
Preferred :
Bachelors or Associates degree
Yardi experience
Minimum of 3 years previous experience in property management at a 250 unit building
Prior office experience in residential or retail
Experience in a conventional / Market Rate Property
RESPONSIBILITIES :
Tasks listed are a description of the way this job is currently performed and are not an exhaustive list of all the tasks that may be required for each physical demand.
Facilitate rent and delinquency collections, accommodate resident requests, and coordinate resident events.
Assist the General Manager with compiling reports, resident feedback, and market research.
Conduct site tours, effectively sell to prospects and lease apartments. Site tours include but are not limited to, transporting and showing the prospect around the community, all community amenities, model apartments and available apartments.
Assure leasing packets and legal documents are completed accurately.
Work with the property management team to develop and implement sales and marketing strategies and goals for the community.
Maintain thorough product knowledge, area knowledge, and market knowledge of community assigned and that of major competition through site visits / tours and telephone surveys.
Oversee and prepare all lease related paperwork in an accurate and timely manner.
Assist with the day-to-day operations and manage deposits of rent payments.
Work with General Manager to direct the efforts of the on-site to ensure apartments are ready for move in and are maintained in a satisfactory manner.
Oversee and maintain company customer service standards.
Respond to resident requests and work with residents to minimize and resolve resident problems and complaints. Follow through to ensure issues are resolved and customer satisfaction.
Oversee and follow established policies and procedures regarding the qualifications, screening and acceptance of applicants for residency.
Inspect units on move-in day to ensure units are ready and assist with planning and hosting of resident parties and functions.
Oversee and follow the property lease renewal program. Maximize resident renewals.
Assist, when needed, in the scheduling of work to be performed, including vacations, holidays, after hour emergency coverage, etc.
Completely understand our lead management system, resident portal, and all other property management software. Monitor, document, and follow up with all customers in a professional and timely manner.
Adhere to company best practices and federal Fair Housing requirements during all phases of the prospect / resident lifecycle, from initial prospect inquiry to resident move out (i.e. touring, application processing, security deposits, rental rates, lease administration, resident complaints, legal processes, renewals, etc.)
Manage online reviews, monitor / update social media accounts, and post to Craigslist daily to meet the guidelines set by the VP.
Process all Statements of Deposit Accounting within the timeframe outlined in our policy.
Make recommendations and modifications regarding property performance, business needs, etc.
Facilitate retail bill back / residential expense reimbursement for all shared expenses with retail, this to be completed quarterly at a minimum.
Attend Retail Operations Calls as needed.
Communicate to residents any retail construction activity that would impact residential.
Help facilitate communication between Retail Manager and maintenance for any emergency maintenance or service related issues.
Any other tasks assigned or directed.
OTHER KNOWLEDGE, SKILLS, AND ABILITIES :
Exemplary customer relations and communication both in person and via phone / email, including written and verbal correspondence
Able to operate basic office equipment including copiers, fax machines, filing cabinets, enter data into a computer, and create printed
Possess basic bookkeeping knowledge and perform intermediate mathematical functions.
Ability to efficiently operate software's such as Excel, Word, and
Attention to detail and possess ability to follow
Ability to work a schedule during normal hours and that may be other than Monday- Saturday, 9-6,or Sunday 10-5. Work in excess of 40 hours per week is
PHYSICAL DEMANDS :
Must be able to lift, push, pull, and / or move up to 10 pounds. Regularly required to sit, stand, walk, open doors
COMMUNICATION :
Must be able to communicate (orally and written) in a professional manner on a regular basis with prospective residents, current residents, staff, management, and co-workers within the company as well as with outside vendors. Can be part of a team. Follows instructions and responds to management's discretion. Takes constructive criticism and uses it as a learning tool.
Job Type :
Full-time
Benefits :
401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Supplemental pay types :
Bonus pay
Ability to commute / relocate :
San Diego, CA 92131 : Reliably commute or planning to relocate before starting work (Preferred)
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