What are the responsibilities and job description for the Client Development Manager position at Suddath?
Why Choose Suddath to “Move” your Career to the Next Level?
At Suddath, you can be part of something special and inclusive! Join a team that has a 100 year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.
What We Offer!
- A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
- Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
- Paid Time Off (PTO) and paid company holidays
- A tuition reimbursement plan where employees are encouraged to continue their education and development
-
For more information on our benefit offerings, please visit https://suddath.com/about/careers/and scroll down to view our employee benefits.
SUMMARY
The Client Development Manager will be responsible for leading a dedicated team focused on developing and nurturing client relationships, ensuring client satisfaction, and identifying opportunities for business growth within our warehousing and transportation-based clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Client Relationship Management: Develop and maintain strong, long-lasting client relationships by understanding their needs and providing tailored solutions. Ensure high levels of client satisfaction by proactively addressing client concerns and resolving issues in a timely manner.
- Team Leadership: Lead, mentor, and motivate a team of client development professionals to achieve individual and team goals. Responsible for managing and developing a team centered around Client Development.
- Strategic Growth Plans: Develop and implement strategic growth plans for target customers, identifying and prioritizing clients based on growth potential and potential service expansion.
- Client Satisfaction & Business Growth: Identify and pursue opportunities for business expansion within existing clients and develop strategies to attract new clients in the warehousing and transportation sectors. Focus on expanding wallet-share and service lines with high-potential clients.
- Performance Monitoring: Track and analyze team performance metrics, providing regular reports and feedback to upper management. Coordinate Monthly Business Reviews (MBRs) or Quarterly Business Reviews (QBRs) in collaboration with Operations.
- Market Analysis: Conduct market research and analysis to stay up-to-date with industry trends and client needs.
- Collaboration: Work closely with other departments, including sales, marketing, and operations, to ensure seamless client experiences and integrated service offerings.
QUALIFICATONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience:
Bachelor’s Degree in Logistics, Supply Chain, Business or related discipline required. Masters Degree preferred. Must possess a minimum of 8 years of experience in client development, account management, sales, or operations – ideally in the warehousing and transportation sectors.
Knowledge, Skills, and Abilities:
- Leadership Skills: Proven experience in leading and managing a team, with strong motivational and mentoring abilities.
- Interpersonal Skills: Excellent communication, negotiation, and relationship-building skills.
- Analytical Skills: Strong analytical and problem-solving abilities, with a keen eye for detail.
- Customer-focused: Dedication to understanding and meeting the needs of clients.
- Adaptability: Ability to thrive in a fast-paced and dynamic environment.
Travel:
Travel within the US up to 25% of the time.
PHYSICAL/ENVIRONMENTAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Activity Level:
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel, see clearly and talk or hear. Must be able to occasionally lift and/or move up to 10 pounds. Occasionally required to reach with hands and arms.
Working Conditions:
Primarily located in a climate controlled office environment. Occasional exposure to outdoors and indoor warehouse environment with adequate ventilation. Occasional exposure to vibration, improperly illuminated or awkward and confining work spaces. Occasional working above ground level where the possibility of falling exists. Loud noises typical when present in a warehouse or outdoor environment.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.
The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
