Guest Services Representative

Job Summary

We are currently seeking candidates to join our Guest Services team at both Sue Kolve's Salon & Day Spa and The Salon Professional Academy!

Overview: At Sue Kolve's Salon & Day Spa and The Salon Professional Academy, our Guest Services team members are the heroes of our brand story. Your dedication to building strong relationships with our guests, students, and team is vital to our success every day. You ensure that every client experiences the "Sue Kolve's Experience," and your interactions help transform lives and foster a welcoming environment.

Key Responsibilities:

Guest Service Excellence:

• Primary Role: Ensure exceptional guest service, making every visit memorable for our clients.
• Building Relationships: Cultivate and maintain strong relationships with guests, students, and team members. Your connection with our clients helps to create a warm and inviting atmosphere.
• Client Interaction: Greet guests with a friendly and professional demeanor, ensuring their needs are met promptly and efficiently.
• Service Coordination: Schedule appointments and manage bookings to ensure a smooth and enjoyable experience for every client.
• Feedback Management: Listen to guest feedback and address any concerns to maintain high levels of satisfaction and loyalty.
• Guest Service Training: Provide ongoing training to the guest service team to enhance their skills and ensure consistent service excellence.

Product Expert:

• In-Depth Knowledge: Develop a comprehensive understanding of our professional product lines, including Redken, Pureology, Glo Minerals, Glo Therapeutics, and Voya Organic Seaweed. This includes knowledge of product ingredients, benefits, and usage.
• Personalized Recommendations: Assist guests in selecting the best products for their at-home regimen based on their individual needs and preferences.
• Product Education: Educate guests about the benefits and proper use of our products to enhance their at-home care routine and ensure satisfaction.
• Stay Updated: Continuously update your knowledge on new products, trends, and innovations within our product lines to provide accurate and current information to guests.

Team Culture and Core Values:

• Integrity: Act with honesty, transparency, and ethical principles in all situations.
• Respect: Value diversity, treat others with kindness, and honor differing perspectives.
• Teamwork: Collaborate effectively, support each other, and achieve common goals together.
• Professionalism: Demonstrate high standards of behavior, ethics, and work performance consistently.

Marketing and Social Media Support:

• Social Media: Collaborate with the marketing team to execute effective social media strategies and manage online reviews.
• Promotions and Events: Help plan and execute seasonal promotions and events that showcase our services and attract new clients.

Operations Support:

• Inventory Management: Assist with inventory management, including ordering, receiving, and processing returns to ensure optimal stock levels and product availability.
• Facility Management: Ensure the facility is maintained to the highest standards, providing a clean, safe, and inviting environment for clients and staff.

Timeline of Responsibilities:

Ongoing:

• Foster and embody the core values in all interactions and decisions.
• Provide guest service training as needed.
• Continuously update product knowledge and assist guests in product selection.
• Collaborate with the marketing team and review strategies.

Daily:

• Greet and assist guests, manage appointments, and address feedback.
• Monitor daily operations to ensure a seamless guest experience.

Weekly:

• Track retail promo sales and maintain inventory levels.
• Meet with the marketing team to discuss initiatives.

Monthly:

• Participate in one-on-one meetings with team members.
• Assist with physical inventory counts.

Quarterly:

• Run rewards reports and benchmark redemption and high-balance guests.

Every 6 Weeks:

• Replace promotional signage and track results.

Why Join Us?

• Be a part of a legacy brand with a 39-year history of excellence.
• Lead a passionate and talented team dedicated to transformation and growth.
• Enjoy a dynamic and supportive work environment where your contributions are valued.
• Opportunities for professional development and career advancement.

How to Apply: Interested candidates are invited to apply at: Interested candidates should apply at: https://salonproacademy.com/join-our-team/

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Shift:

• Day shift
• Evening shift
• Morning shift

Education:

• High school or equivalent (Required)

Location:

• Onalaska, WI 54650 (Preferred)

Work Location: In person