What are the responsibilities and job description for the Emergency Services Dispatcher I-HELP Program position at Suffolk County, NY?
Emergency Services Dispatcher I-HELP Program
DISTINGUISHING FEATURES OF THE CLASS
An employee in this class receives telephone and radio calls for emergency assistance, and contacts emergency medical service units, fire departments and rescue units via a two-way communication system. The incumbent must elicit sufficient information to determine the nature of the emergency and the extent of assistance required. The incumbent coordinates the activities of the emergency service unit contacted, the ambulance dispatched, and the hospital or other emergency services provider. Work requires maintaining clerical records of incoming and outgoing communications, and may involve working rotating shifts. The incumbent works under the direct supervision of a higher-level Emergency Services Dispatcher. Does related work as required.
TYPICAL WORK ACTIVITIES
- Receives telephone or radio calls for emergency medical, fire or rescue assistance, referred from the police emergency number, ambulances, hospitals and health-related facilities;
- Determines the nature and precise location of the emergency and the type of assistance and equipment required;
- Provides emergency medical and / or other emergency information to the caller pending the arrival of emergency personnel;
- Operates a two-way communication system to contact the emergency service unit covering the area;
- Operates a computer terminal in an emergency dispatch system;
- Maintains continuous contact with the emergency service unit and the ambulance or other equipment dispatched, to obtain and relate current information on the status of the situation;
- Contacts the appropriate hospital or other emergency services provider to coordinate delivery of the necessary assistance;
- Refers non-emergency requests to the appropriate resource for assistance;
- Maintains logs and other clerical records of incoming and outgoing communications and the disposition or requests received;
- Assists a higher level Emergency Services Dispatcher in training new Emergency Services Dispatchers I.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Good knowledge of the basic geographical layout of Suffolk County; good knowledge of the procedures and practices of the Emergency Services program in responding to requests for medical, fire and rescue technology; skill in operating two-way radio communications equipment; skill in entering emergency services data into a computer with speed and accuracy; ability to remain calm while eliciting information from persons who may be in a highly emotional state; ability to act quickly and efficiently under stress; ability to write legibly; freedom from any speech or hearing defect which would impair one's functioning in this position; physical condition commensurate with the demands of the position.
Target Base Salary : $46,301
MINIMUM QUALIFICATIONS
Graduation from a standard senior high school or possession of a high school equivalency diploma.
IMPORTANT : Please include / attach your current EMT card with your submission.
NECESSARY SPECIAL REQUIREMENTS
SUFFOLK COUNTY
Non-Competitive
Suffolk County's Commitment to Diversity, Inclusion & Equity :
Suffolk County is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
Salary : $46,301
