What are the responsibilities and job description for the Guest Services Supervisor position at SUGAR BOWL SKI RESORT?
Sugar Bowl Resort is seeking a committed and enthusiastic Guest Services Supervisor to oversee the daily operations of the Guest Services Office, Guest Communications (phone, email, online requests) and Seasonal Locker Sales. The Guest Services Supervisor also assists with the Guest services Office and Ticket Windows. The ideal candidate will have a strong focus on guest experience and operational efficiency, with the ability to adapt quickly to changing conditions. This role includes training and managing staff, overseeing point-of-sale locations, processing online sales, and responding to guest inquiries, all while providing exceptional service. This is a 10 month, seasonal position.
Why Sugar Bowl?
Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to “sunny California” since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts a like.
Who you are
- Supervise daily operations of the Guest Services Office, Locker Sales, and Guest Communications.
- Train and manage staff in the proper use of the ticket system.
- Monitor labor costs and manage closing procedures at various point-of-sale locations.
- Process online sales and respond promptly to department emails.
- Research and resolve issues related to lift tickets and mountain access.
- Upsell and cross-sell resort products and services to enhance the guest experience.
- Maintain professional communication with guests, staff, and other departments.
What you will do
- Prior guest service experience required.
- Previous supervisory or management experience.
- Strong leadership, interpersonal, and communication skills.
- Demonstrated ability make sound decisions and align with company values and policies.
- Proficiency in RTP|ONE/ RPOS systems required.
- Highly organized with a strong work ethic.
- Proficiency in Microsoft Word, Excel, and Outlook.
- A passion for delivering exceptional guest experiences and driving operational efficiency.
- Flexible, adaptable, and eager to learn in a dynamic resort environment.
- Available to work during peak winter business, which is typically weekends and holidays
- This is snowbound, mountain environment
Winter Benefits
- Employer sponsored 401k plan after 1000hrs (and 1-yr)
- Excellent professional and training development
- Free ski and tubing passes for employees
- Free ski passes for dependents
- Generous discounts on seasonal snow sports programs
- 50% off food at our cafeterias
- Free coffee & cocoa (with a reusable mug)
- Free group ski and snowboard lessons for employees
- Employee discounted lift tickets for family and friends
- Lift ticket discounts at tons of resorts including 24 destinations thanks to the Mountain Collective
- Hotel discounts
- Employee ski reciprocal programs
Sugar Bowl Resort believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, hair, religion, sex, sexual orientation, gender identity, gender orientation, gender expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, medical condition, or any other status protected by federal, state or local law, ordinance or regulation. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination.
