The Casino General Manager is in the top executive level position within the tribal gaming and hospitality industry for the Wichita and Affiliated Tribes and is responsible for overseeing all operations within the casino, ensuring a high level of guest satisfaction while maximizing profitability and maintaining compliance with gaming regulations. This leadership role requires a dynamic individual with a strategic mindset, strong business acumen, and exceptional interpersonal skills.
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
The General Manager will lead a diverse team, manage financial performance, develop and implement operational policies, and enhance the overall guest experience through innovative marketing and entertainment initiatives. The General Manager is also responsible for successful food service operations and ancillary services fundamentally to business. Services may be contracted to a third-party at the sole discretion of the Wichita Executive Committee or designated tribal management board. If services are contracted, the General Manager shall ensure compliance with approved third-party agreements.
SCOPE
In accordance with Wichita Tribal Resolution #WT-25-53, the General Manager is accountable for administrative and managerial oversight of gaming and hospitality to include :
- Sugar Creek Casino
- Sugar Creek Casino Hotel
- Sugar Creek Inn and Suites
Key Responsibilities :
Operational Oversight : Direct and coordinate all casino operations, including gaming, hospitality, food and beverage, and entertainment services to ensure efficient and profitable operations.Financial Management : Develop and manage annual budgets, forecasts, and financial reports; analyze performance metrics to drive revenue and control costs.Staff Leadership : Create employment opportunities for Wichita and Affiliated Tribal members and other people within the Tribes’ jurisdiction. Recruit, train, and develop staff at all levels; foster a positive work environment that encourages teamwork and high performance.Guest Experience : Ensure exceptional service quality and guest satisfaction through continuous evaluation and improvement of service standards and guest amenities.Regulatory Compliance : Ensure all operations comply with local, state, and federal gaming regulations and company policies; maintain strong relationships with regulatory agencies.Marketing and Promotion : Collaborate with the marketing team to develop and implement marketing strategies and promotional events that attract and retain guests.Community Relations : Represent the casino in the community, building relationships with local businesses and organizations to enhance the casino’s reputation and visibility.Reporting : Report to the Board Members on a regular basis regarding enterprise activities but is required to work independently most of the time in conducting the strategic plans for gaming and hospitality endeavors.Risk Management : Identify potential operational risks and develop strategies to mitigate them, ensuring a safe and secure environment for guests and employees.Perform other duties as required.KNOWLEDGE, SKILLS, AND ABILITIES :
Possess a positive, humanistic, and task-oriented attitude.Skilled in human relations and management skills manifesting itself in the ability to proactively train staff, organize workload and direct subordinates.Possesses skills in customer services, sales, and facility management.Ability to direct and lead a multi-faceted workforce and lead by positive example.Knowledge of information technology related to gaming and other business entities.Strong communication skills both written and verbal. Ability to read, analyze and interpret documents such as legal documents, contractual agreements, operating instructions, and procedure manuals.Knowledge of the National Indian Gaming Commission Minimum Internal Control Standards (MICS), the Wichita Gaming Commission Tribal Internal Control Standards (TICS), Tribal-State Compact requirements and all applicable Federal / Tribal / State regulations.Knowledge of tribal sovereign immunity and other laws applicable to Native American governments.Knowledge of banking, investment, and other lending institution principles.Proven experience in casino management or a similar role, with a strong understanding of gaming operations.Strong leadership skills with the ability to motivate and manage a diverse team.Excellent communication and interpersonal skills, with a focus on customer service.Solid financial acumen with experience in budgeting, forecasting, and financial analysis.Knowledge of gaming regulations and compliance requirements.Ability to work flexible hours, including evenings, weekends, and holidays as needed.Qualifications :
Minimum requirements of this position require a bachelor’s degree in business administration, management, finance, accounting, or related field of study or ten years (10) progressive responsibility in the casino gaming industry with at least six (6) years at a senior management level.Preferred experience in Indian Class II and III (compact) gaming, hospitality industry and multiple-site management.GAMING LICENSE REQUIREMENT
Employment is contingent upon obtaining a Primary Management Official License from the Wichita Gaming Commission. The license process includes successful completion of a background investigation prior to being employed.
SUPERVISORY RESPONSIBILITY :
Directly supervises Department Managers within the gaming and hospitality operations and / or other business entities.
DISCLAIMER :
The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
CLOSING :
Sugar Creek Casino is an Equal Opportunity Employer but does exercise Tribal and Native American Preference according to Federal Law.
Position : General Manager
Department : Corporate / Executive
FLSA Designation : Exempt
J-18808-Ljbffr
