What are the responsibilities and job description for the Help Desk Tier 1 (SugarCreek) position at Sugar Creek Packing Co.?
Sugar Creek Packing Co., founded in 1966, is a flourishing privately held, family owned food company. Its commitment to making the highest-quality, best-value products has allowed Sugar Creek to grow into one of the largest independent bacon processors servicing the global market.
DESCRIPTION SUMMARY
Provides support to end users by responding to telephone calls, email and personnel requests for technical support. Identifies and resolves a variety of technical problems in a professional and timely manner. Assists the Systems Administrator with life cycle management of desktops, laptops and printers.
PRINCIPAL DUTIES AND RESPONSIBILITIES
EDUCATION: High School Diploma or equivalent (GED).
EXPERIENCE: None required, but one to two years experience preferred.
CERTIFICATION OR LICENSURE REQUIREMENTS: None required.
ABILITIES, KNOWLEDGE, AND SKILLS REQUIRED
No unusual physical requirements. Physical requirements are consistent with typical IT Help Desk Clerk positions. Most physical activity will consist of standing/walking occasionally and most often sitting at a desk. Other light physical activity may be required occasionally on an as-needed basis.
WORK ENVIRONMENT
All work is performed in a comfortable indoor, office-like facility. Some travel may be required between plants as needed.
We are an equal opportunity employer.
We participate in E-verify. Participamos en E-verify.
Right to Work. Derecho al Trabajo.
DESCRIPTION SUMMARY
Provides support to end users by responding to telephone calls, email and personnel requests for technical support. Identifies and resolves a variety of technical problems in a professional and timely manner. Assists the Systems Administrator with life cycle management of desktops, laptops and printers.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Troubleshoot and manage simple hardware, software or network issues.
- Create users and manage account access.
- Recognize and escalate more difficult tasks to IT Help Desk Clerk Tier 2 or higher.
- Monitor and use ticketing system to escalate issues accordingly and quickly.
- Create and maintain documentation for processes and procedures.
- Comply with federal, state, and company policies, procedures and regulations.
- Support all safety, food quality and sanitation initiatives and policies.
- Follow Sugar Creek Packing Co. safety rules and procedures.
- Perform other duties and tasks as assigned.
EDUCATION: High School Diploma or equivalent (GED).
EXPERIENCE: None required, but one to two years experience preferred.
CERTIFICATION OR LICENSURE REQUIREMENTS: None required.
ABILITIES, KNOWLEDGE, AND SKILLS REQUIRED
- Possess basic knowledge of software applications, desktop hardware, operating systems and network connectivity.
- Able to use critical thinking to provide support and troubleshoot different types of systems.
- Possess advanced proficiency in Microsoft Office (Word, Excel, PowerPoint) and Windows.
- Able to use Apple devices comfortably.
- Know how to use Windows 7/8.1/10.
- Possess basic knowledge of Citrix environment, SCCM (System Center Configuration Manager), active directory management, antivirus administration and Windows Server (2008, 2012).
- Know how to read, write and communicate effectively to promote efficient transfer of complex information.
- Know how to maintain a customer-friendly attitude when dealing with issues.
No unusual physical requirements. Physical requirements are consistent with typical IT Help Desk Clerk positions. Most physical activity will consist of standing/walking occasionally and most often sitting at a desk. Other light physical activity may be required occasionally on an as-needed basis.
WORK ENVIRONMENT
All work is performed in a comfortable indoor, office-like facility. Some travel may be required between plants as needed.
We are an equal opportunity employer.
We participate in E-verify. Participamos en E-verify.
Right to Work. Derecho al Trabajo.
