What are the responsibilities and job description for the Expo position at Sugar Factory American Brasserie?
A food expediter (or expo) in a restaurant is a key staff member who acts as the bridge between the kitchen and the dining area, ensuring that food orders are completed, plated, and sent out in a timely and organized manner. The expediter plays a crucial role in ensuring the overall flow of service runs smoothly, particularly during busy periods. Here’s a detailed breakdown of their responsibilities:
- Order Coordination: The expediter ensures that orders coming from the front-of-house (waitstaff) are clearly communicated to the kitchen. They help prioritize which dishes should be prepared first based on the order time and customer needs.
- Plating and Presentation: Once the kitchen staff prepares the dishes, the expediter checks the presentation, ensuring the food meets the restaurant's standards. They may also garnish dishes before sending them out.
- Quality Control: Before food leaves the kitchen, the expediter ensures it’s cooked to perfection, is visually appealing, and matches the order request. They make sure there are no mistakes, such as missing items or wrong orders, which could lead to customer dissatisfaction.
- Communication Hub: The expediter serves as the liaison between the kitchen and front-of-house staff. They keep both parties informed about the status of orders, delays, and any special requests from customers.
- Timing and Efficiency: One of their most important tasks is ensuring that the kitchen prepares all the dishes in a timely manner. They help coordinate when to plate the food so that everything arrives at the table hot and fresh.
- Problem Solving: If there’s an issue with a dish—like a mistake in the order, an ingredient shortage, or a cooking error—the expediter works quickly to resolve the problem, often by communicating directly with the kitchen or the servers.
In essence, the expediter ensures the entire process from the kitchen to the table runs smoothly, helping the restaurant deliver excellent service and food quality to customers.
Qualifications
- Proven experience in food service and restaurant environments
- Strong kitchen experience with a focus on food preparation and cooking
- Familiarity with banquet service and bussing duties
- Excellent customer service skills and food handling knowledge
- Background in hospitality and culinary arts, with hotel experience preferred
- Ability to work effectively in a fast-paced team setting
Job Type: Part-time
Pay: $13.00 per hour
Expected hours: No more than 24 per week
Benefits:
- Employee discount
Shift:
- Night shift
Ability to Commute:
- Biloxi, MS 39530 (Required)
Ability to Relocate:
- Biloxi, MS 39530: Relocate before starting work (Required)
Work Location: In person
Salary : $13