What are the responsibilities and job description for the Ticket Taker - Sugar Land Space Cowboys position at Sugar Land Space Cowboys?
Department: Box Office/Ticketing
Reports to: Box Office Manager
Classification: Part-time/Non-exempt/Seasonal
Summary/Objective:
Under the direction of the Director, Stadium Operations, the ticket taker is responsible to scan tickets and answer questions in accordance with Company’s customer service standards and applicable operational standards. This is a part-time, seasonal position (Game Day only) that requires days, nights, weekends and some holidays. Must be 16 years of age or older.
Essential Functions & Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Greets and acknowledges guests.
- Scans guest’s tickets at main or picnic gates.
- Directs guests to ticket office to resolve any ticket issues.
- Must be able to stand for duration of the game.
- Ability to stay calm and assist guests in case of emergency; medical situation, evacuation, etc.
- Performs other duties as assigned.
Education and/or Experience & Skills:
- Previous experience in customer service and/or sporting event venues is a plus.
- Excellent guest service skills; ability to adhere to Company’s customer service standards.
- Good communication skills; ability to effectively communicate with guests and co-workers.
- Ability to handle multiple tasks simultaneously in fast-paced environment.
- Ability to work independently and as a team member.
- Capable of following job guidelines and supervisors' instructions.
Work Environment
The noise level is usually moderate but can be loud within the stadium environment. Must be able to work in all types of outdoor weather conditions and within a stadium environment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Ability to stand for entire length of shift.
- Ability to use ticket scanner.
- Ability to walk up and down stairs frequently, if needed.
- Visual acuity sufficient to see and observe guests in many sections.
Position Type
This is a part-time position. This position requires the ability to work a flexible schedule, including; extended hours, evenings, weekends and holidays.
Travel:
No travel is expected for this position.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
EOE/M/F/Vet/Disability
Experience
Preferred- 2
