What are the responsibilities and job description for the Front Desk/Back Desk Associate position at Sugar Mill Diagnostic Imaging?
We are looking for Medical administrative staff. Previous experience with insurance and authorizations needed. Good telephone etiquette a must.
These individuals' responsibilities include registering patients, answering phone calls, scheduling appointments, patient check out, reminder calls for appointments, insurance verification and authorizations.
If you have a previous customer service or medical office skills and work experience in the outpatient imaging field, we’d like to meet you. Ultimately, you will help create a pleasant experience for our patients.
Responsibilities
- Perform check-in and check-out tasks
- Manage phone requests and schedule appointments
- Verify insurance coverage, copay, and authorizations.
- Inform customers about payment methods and verify their credit card data
- Welcome guests upon their arrival and keep them advised of wait status for appointments
- Respond to clients’ complaints in a timely and professional manner
- Maintain correct records
- Work with office manager on any additional tasks assigned
Skills
- Work experience as a medical receptionist or similar role
- Previous work with health insurance verifications
- Customer service attitude
- Excellent communication and organizational skills
- Degree or certification in medical assisting or radiology imaging a plus
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
