What are the responsibilities and job description for the Guest Experience Team Lead position at Sugarbush Resort?
Role Description:
The Guest Experience Team Lead will oversee the day-to-day operations of the Season Pass/Ticket booth, ensuring seamless delivery of exceptional customer service to our guests. This individual will also be responsible for promoting our products, managing cash transactions, and maintaining accurate records.
Essential Responsibilities:
- Supervise and train frontline staff to provide excellent customer service
- Coordinate daily operations of the Season Pass/Ticket booth
- Stay up-to-date on current products, promotions, and procedures
- Maintain accurate records and manage cash transactions efficiently
This is a seasonal position that requires a strong leadership presence, excellent communication skills, and a passion for delivering exceptional guest experiences.
