Year Round
RESORT OVERVIEW :
Sugarbush Resort is a year-round destination offering some of the best skiing and riding in the east, an award-winning ski school, mountain biking, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to join an all-star team dedicated to delivering an unparalleled guest experience? Make this your best season yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer.
BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU? :
- Free skiing riding privileges at Sugarbush and across the family of Alterra Mountain Company resorts for all eligible employees and their dependents.
- Discounted rates at non-Alterra-owned Ikon Pass destinations.
- Free golf and health & recreation center membership for eligible employees and their dependents.
- Vacation and sick time to rest, relax and recharge.
- Generous discounts on food & beverage, apparel, and outdoor gear.
- Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more.
- 401(k) plan with generous company match.
- Paid parental leave of up to 6 weeks.
- Employee housing (subject to availability).
POSITION SUMMARY
The IT Support Specialist will be focused on learning and supporting Sugarbush's wide ranging IT technologies. The ideal candidate will have experience and certifications related to IT, a strong passion for technology, an ability to understand and learn tech quickly, and a desire to grow in specialized areas of IT such as Systems Administration, Network Administration or Cyber Security. We are dedicated to helping team members achieve their goals and advance their careers through training and mentoring.
RESPONSIBILITIES :
Providing support for our customers through direct interaction, answering calls, and responding to tickets.Providing project support assistance through distributing, installing, and configuring IT related equipment.Working with and providing level 1 support for peripherals, computers, RFID gates, Wi-Fi systems, network switches, and software support via calls and our ticketing for the resorts user's.Working with and providing operations support of conference room AV tech, resort audio systems, webcams, security & operational cameras, network PA system, digital signage and accompanying media devices, projectors, video wall, TV's, TV streaming devices and cable boxes.Working with IT management systems related to security, network, and systems monitoring.Working with Azure, Intune, Exchange, SCCM, and Active Directory.Working on infrastructure and cabling projects.Assisting in daily operations checks to ensure all systems are functioning properly.Activating and de-activating user accounts.Firmware and software updates on both AV and IT equipment.Assisting in inventory management and systems documentation.We are located on a campus mountain environment so additional strenuous physical activity may include walking or hiking upon uneven, challenging terrain with tools and equipment.Occasional travel to Eastern AMC resorts is possible.Lifting and / or carrying of computer equipment across varying terrain, weekend work, and some evening work.May be required to participate in a rotating on-call schedule.Ability to work weekends and holidays as required.We are a dog friendly company / office. Candidates should be comfortable with dogs.QUALIFICATIONS :
A proven background supporting IT technologies in conjunction with a foundational understanding of network concepts, a minimum of 2-3 years' experience, and preferably have IT related certifications.A valid Driver's License is required. May also be required to obtain a license or specific training for off-road vehicles or snow machinesRequired Attributes :
Honesty and ability to identify, acknowledge and learn from mistakes.Ability to follow instruction and learn quickly.A strong desire and passion to expand your IT knowledge and skillsets.Excellent organization and coordination skills.Ability to communicate effectively with peers and guests.Strong logic and problem-solving skills.Ability to identify opportunities for improvement in processes, procedures, and technology.Desired IT experience :
Supporting and troubleshooting IT related systems.A foundational understanding of networking and WIFI technologies.Understanding of the principles of computer hardware and peripherals.Using Microsoft office and collaboration applications.Thinking through and solving technology issues.A strong awareness of cyber security challenges and best practicesSugarbush Resort is an Equal Opportunity Employer
An offer of employment may be contingent upon the results of a background, MVR, or criminal records check
