What are the responsibilities and job description for the Lift Operations Manager position at Sugarbush Resort?
Job Title: Lift Operations Manager
Sugarbush Resort is a year-round destination offering some of the best skiing and riding in the east. We are seeking a highly skilled and experienced individual to manage our lift operations.
About Sugarbush Resort
We offer:
- Free skiing riding privileges at Sugarbush and across the family of Alterra Mountain Company resorts for all eligible employees and their dependents
- Discounted rates at non-Alterra-owned Ikon Pass destinations
- Free golf and health & recreation center membership for eligible employees and their dependents
- Vacation and sick time for eligible employees to rest, relax and recharge
- Generous discounts on food & beverage, apparel, and outdoor gear
- Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more
- 401(k) plan with generous company match
- Paid parental leave of up to 6 weeks for eligible employees
Job Summary
The Lift Operations Manager will be responsible for planning, supervising, coordinating, monitoring, and evaluating all daily lift operations. This includes managing several supervisors and over 100 lift operators, ensuring lifts open on time, coordinating adequate staffing, performing adequate training of staff, minimizing interruption of lift service, and being responsive to customer problems.
Responsibilities
- Plan, supervise, coordinate, monitor, and evaluate all daily lift operations, tablets, and pass scans
- Inspect and monitor all lift operations, tablets, and pass scans on a regular basis for safety, efficiency, aesthetics, and standards that adhere to resort policies
- Evaluate staff levels and make adjustments as needed
- Oversee the department's budget (note: this responsibility is excluded from the output)
- Recruiting, interviewing, hiring, disciplining, termination, setting wages/salaries
- Exercise full supervisory authority over a staff of up to 6 Supervisors and 100 lift operators, plan, and conduct training/cross-training programs
- Confer regularly with supervisory staff to plan and coordinate activities, to assign and review work, to resolve problems, and assist with difficult tasks
- Assist in the administration of the risk management program
- Lifts open on time, adequate staffing, adequate training of staff, minimal interruption of lift service, responsiveness to customer problems, cleanliness of lift, corral, and parking areas, overall excellence of staff appearance, accurate and timely completion of paperwork, department's adherence to company service/safety program, budgets completed and adhered to
- Adjusting to different crowd levels, making decisions during emergency situations like lift breakdowns, and accidents/incidents
Qualifications
- Must be 18 years of age
- High School Diploma or equivalent required, BA/BS education preferred
- Three to five years of lift operations or ski resort experience, some with supervisory responsibilities required
- Must possess the ability to handle customer complaints and special requests
- Must have the ability to interact effectively with customers, co-workers, and Senior Management
- Advanced skiing or riding skills are required
- Good administrative and personnel management skills are a necessity
- Must be able to handle emergency situations effectively
- Valid Driver's License and acceptable driving record are required
Sugarbush Resort is an Equal Opportunity Employer.
