Guest Service Representative/Front Desk

A Guest Service Representative serves as the first point of contact for guests, providing essential services and ensuring a welcoming environment. Key responsibilities include greeting guests, managing check-ins and check-outs, handling reservations, answering phone calls, and addressing guest inquiries and concerns. This role requires excellent communication skills, attention to detail, and the ability to multitask effectively in a fast-paced setting.

Job Description :

Position : Guest Service Representative

Location : Holiday Inn Express Siloam Springs, AR

Job Summary : We are seeking a friendly and organized Guest Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, managing guest check-ins and check-outs, handling reservations, and addressing guest inquiries to ensure a positive experience.

Responsibilities :

• Greet guests upon arrival and assist with check-in and check-out procedures.
• Manage reservations and cancellations efficiently.
• Answer phone calls and respond to emails in a timely and professional manner.
• Address guest inquiries and resolve issues promptly.
• Maintain accurate records of guest information and transactions.
• Coordinate with housekeeping and maintenance to ensure guest rooms are prepared and well-maintained.
• Uphold the cleanliness and organization of the front desk area.

Qualifications :

If you are passionate about hospitality and providing excellent customer service, we encourage you to apply.

Salary : $11 - $12