Retail Store Manager

Position Title:  Store Manager

Typical Hours:  Full-Time (40 hours/week)

Pay Range: $18 /hour ($37,440 /year) Bonuses

Reports To:  Suite Child Leadership

Retail Type:  Baby & Children’s Boutique

THE SUITE CHILD DIFFERENCE

Suite Child's mission is to create the most exceptional shopping experience for moms by celebrating and simplifying the best brands and products for mama, baby, toddler, & big kid.

Suite Child has been in business since 2013, with two storefront locations in Nebraska plus an online store. We serve our customers an uplifting shopping environment, product knowledge, and snacks (because who doesn’t love snacks?!).

Suite Child is best known for our selection of premium car seats and strollers, the most stylish and comfortable nursery chairs, kids clothing for life's celebrations, pajamas for all ages, and the best variety of toys, stuffed animals, and children’s books!

HOW YOU WILL MAKE AN IMPACT

You’ll have the opportunity to offer top brand names and unique products to families across Nebraska, ultimately spreading joy and making a positive impact on the communities we serve. And if you’re searching for career advancement, Suite Child is a company that is committed to helping employees identify the right growth opportunities both personally and professionally.

SUITE CHILD CORE VALUES

• Teamwork
• Excellent Customer Service
• Positive Attitude
• Motivated
• Honesty & Integrity
• Product Knowledge
• Enthusiastic & Fun

RETAIL STORE MANAGER

As the Store Manager, you'll be the lead on creating a memorable shopping experience for our customers. Ultimately, your primary role will be to lead a team who promotes our company’s products and services through excellent customer service.

To be successful on our team, you’ll need to demonstrate Suite Child’s core values, stay up to date and train team members on product knowledge, manage and prioritize daily receiving and merchandising projects, and maintain your store’s visual appearance in high standards, while consistently meeting the store’s sales goals.

CORE RESPONSIBILITIES

• Create a joyful and warm work environment and customer experience
• Attract emerging talent and develop strong future leaders for Suite Child
• Celebrate successes, inspire others, and coach your team
• Be a fantastic problem solver and a positive communicator
• Possess strong computer skills
• Engage with our customers and your team on the sales floor
• Manage visual merchandising and various other store projects
• Work directly with the leadership team to develop sales training and marketing strategies
• Responsible for the overall look and feel of the store environment
• Execute all weekly and monthly directives in partnership with store leadership
• Implement strategies expected to result in driving top line sales
• Create brand consistency and improve the overall customer experience
• Assess sell-through and replenish the sales floor
• Manage the inventory receiving process, stock counting, and markdowns
• Motivate your team to achieve Suite Child’s sales goals on a monthly, quarterly, and yearly basis

DAILY ACTIVITIES

The Store Manager will create a work environment where your team grows, develops, and loves coming to work every day! You will ensure your team is assisting customers throughout the buying process and across a range of product categories, including clothing and accessories, gear (car seats, strollers, etc.), nursery furniture and bedding, toys, and baby essentials. You’ll answer team member and customer questions about our products and recommend the right solutions. You should be able to promptly resolve customer complaints and ensure maximum customer satisfaction. You’ll work closely members of your team to ensure that team members and customers have a positive experience with Suite Child.

You are the lead engineer of positivity and are energized by relationships with team members and customers. Your leadership creates a joyful and warm customer experience and ultimately drives the store’s financial success. As a Store Manager, you will work closely with the Leadership Team to maximize the success of your storefront.

ROLE REQUIREMENTS

Candidates with management experience in retail and/or customer service are ideal, but you can expect to receive training on the ways of Suite Child. Suite Child will continually provide an in-depth understanding of our products, services, company policies and operational procedures.

Must-Have List:

• Customer-First Mindset
• Strong Written and Verbal Communication
• Problem-Solving
• Professionalism
• Positivity and Resilience
• Ability to stand during your 4-8-hour shifts
• Required to lift items weighing 35 lbs. regularly
• May be required to climb ladder or ascend/descend stairs in order to stock merchandise

Nice-To-Have List:

• Ability to generate leads and close sales
• Baby & Children’s Product Knowledge
• Point of Sale System Experience
• Business and Technological Savvy
• Visual Merchandising Experience
• Inventory Management Knowledge
• Marketing Experience
• eCommerce Knowledge

FULL-TIME SCHEDULE

• This is a full-time position with a flexible 5-day work week (40 hours per week)
• Our full-time team typically works 9am-5:15pm shifts
• 2-3 Saturdays per month; Closed Sundays
• During peak sale periods and events, we may need you to work additional or longer shifts

FULL-TIME SALARY

• Store Managers will start at $18 /hour ($37,440 /year)
• Overtime work occasionally may be required and will be paid at 1.5 times the regular rate of pay for any hours exceeding 40 hours in one work week.
• Sales Team competition bonuses offered throughout the year
• Annual bonuses are paid based on Suite Child’s revenue growth

FULL-TIME BENEFITS & PERKS

• 40 hours of Paid Time Off (PTO) per year
• Paid holidays for the following: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.
• If pre-approved, you may occasionally bring your child to work
• Access to personal and professional development opportunities via employee reviews, business coaches, retail experts, and business and/or leadership coursework
• Paid training course to obtain and maintain your Child Passenger Safety Technician certification
• Ideal retail store hours (you’ll rarely work evenings or Sundays)
• Clean, creative, and supportive work environment
• Employee discount on products
• Access to our snacks (because again, who doesn’t love snacks?!)

Salary : $37,440