What are the responsibilities and job description for the Assistant Director of Admissions-Operations position at Sul Ross State University?
Required
Required:
High School graduation with some college course work; basic understanding of the day-to day workings of a university and the administration.
A strong commitment to the mission of Sul Ross State University. Three years of experience in enrollment management or a related customer service environment.
General knowledge of college admissions guidelines and procedures in higher education recruitment; knowledge of PC operation and software programs (Banner, Imaging, Microsoft Office, etc.) with strong verbal, written and organizational skills; able to sit and use the computer for long periods of time; able to provide exceptional customer service via telephone, email and chat professionally. Some weekend work may be required. Must be able to work under stress, work independently and as a team member, and able to deal with people in a professional manner.
Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior approval of the Human Resources Director.
High School graduation with some college course work; basic understanding of the day-to day workings of a university and the administration.
A strong commitment to the mission of Sul Ross State University. Three years of experience in enrollment management or a related customer service environment.
General knowledge of college admissions guidelines and procedures in higher education recruitment; knowledge of PC operation and software programs (Banner, Imaging, Microsoft Office, etc.) with strong verbal, written and organizational skills; able to sit and use the computer for long periods of time; able to provide exceptional customer service via telephone, email and chat professionally. Some weekend work may be required. Must be able to work under stress, work independently and as a team member, and able to deal with people in a professional manner.
Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior approval of the Human Resources Director.
Preferred
Preferred:
Bachelor’s Degree in a related field.
Direct experience working in a university setting such as financial assistance, admissions, records, or cashiers; experience working in higher education or with college students; ability to drive and/or travel as needed; public speaking experience.
Bilingual (Fluency in English/Spanish)
Bachelor’s Degree in a related field.
Direct experience working in a university setting such as financial assistance, admissions, records, or cashiers; experience working in higher education or with college students; ability to drive and/or travel as needed; public speaking experience.
Bilingual (Fluency in English/Spanish)
Primary Responsibilities
Summary
Function: The Assistant Director of Admissions- Operations, under the direction of the Director of Admissions and Executive Director of Enrollment Services, has specific responsibilities for overseeing the coordination of application, automation, and admissions processing as well as customer and support services.
Scope: Determines eligibility for admission, verifies qualifications for enrollment, maintains records, creates and executes reports, and supplies data that supports student application and registration (University wide).
Duties
Essential:
1. Serves as a member of the Sul Ross State University Admissions team and establishes applicant records and/or files into the Banner system; oversees and manages daily operations within the Office of Admissions including but not limited to automation processes within the Banner system and ApplyTexas.
2. Determines undergraduate admission eligibility; assesses applications, records, and related materials, such as high school and college transcripts and college entrance exam reports for college readiness placement; research student history to resolve duplicate student records.
3. Following admission and registration procedures, supports students through enrollment processes and exercises good judgment in the application of federal, state, and University policies and practices related to admissions and/or enrollment services functions.
4. Processes changes in admissions and student records, as required and appropriate; assists students, faculty and/or other departments by phone, e-mail, virtually or in-person with problems, procedures, and/or general information pertaining to application discrepancies prior to assigning an admission decision.
5. Completes routine office work and processes admissions decisions in a timely and efficient manner; works closely with University Recruiters and the Registrar’s Office to ensure accurate processing of admissions documents received, transcript articulations, etc.; resolves student enrollment issues including, but not limited to, admissions/registration holds, duplicate records, suspended applications, application discrepancies, and missing/incomplete documentation.
6. Follows procedures for records management; maintains accurate and up to date records including optical scanning and storage of applications and supporting admissions documents; utilizes the University CRM to upload documents received, notates any/all interactions for reference, and assigns/reviews to-do items as needed with University ,Recruiters.
7. Assists in the creation and maintenance of Admissions Operations policies and procedures manual, training materials, and materials for students and/or team members; responsible for the maintenance and upkeep of ApplyTexas (opening/closing of applications, users, deployments, etc.).
8. Complies and creates admissions reports or data regarding admitted and enrolled students; works as needed with the Information Technology Department/Ellucian to develop tracking
mechanisms and/or troubleshooting/reporting of Banner issues; completes CBM correction reports as needed or assigned by the Director of Admissions.
9. Works closely with University International PDSO; acts or serves as the DSO/University representative for SEVIS/F-1 international student admissions and record keeping compliance procedures; stays in contact with SEVIS representative(s) for training opportunities and/or general inquires.
10. Attends Admissions team staff meetings and may serve on committees as needed or as directed by immediate supervisor.
11. Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the University; includes trainings and/or conferences.
12. Working hours may include evenings, holidays or weekends depending on deadline requirements and special events.
13. Displays a clear understanding of the requirements of the Family Education Rights and Privacy Act (FERPA), regarding the privacy of student records and general information. Maintain the confidentiality of all conversations, incidents, and information processed and maintained by the University.
14. Responsible for personal safety and the safety of others and must exercise due caution and always practice safe work habits.
Non-Essential: Supports and participates in college-wide recruitment/on-campus events; other duties as assigned by the Director of Admissions and/or the Executive Director of Enrollment Services
Supervision
Received: Director of Admissions
Given: Admissions Operations Specialist
Responsible for personal safety and the safety of others; must exercise due caution and practice safe work habits at all times.
Position is Security Sensitive.
Other Information
Texas Law requires a 60 day waiting period before new state employees are eligible to enroll in health insurance.
EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
It is the policy of Sul Ross State University to provide equal employment opportunity for all persons in accordance with their individual, job related qualifications and without consideration of race, creed, color, sex, religion, age, national origin, disability, sexual orientation, gender identity, veteran status and ancestry. Equal employment opportunities shall be afforded in all personnel actions or decisions including, but not necessarily limited to, recruitment, hiring, training, upgrading, promotion, demotion, termination and salary. Retaliation is prohibited against a person who opposes a discriminatory practice, files a charge, testifies, assists or participates in an investigative proceeding or hearing.
EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
It is the policy of Sul Ross State University to provide equal employment opportunity for all persons in accordance with their individual, job related qualifications and without consideration of race, creed, color, sex, religion, age, national origin, disability, sexual orientation, gender identity, veteran status and ancestry. Equal employment opportunities shall be afforded in all personnel actions or decisions including, but not necessarily limited to, recruitment, hiring, training, upgrading, promotion, demotion, termination and salary. Retaliation is prohibited against a person who opposes a discriminatory practice, files a charge, testifies, assists or participates in an investigative proceeding or hearing.
About SRSU
Sul Ross State University, located in Alpine, Texas, is a member of the Texas State University System. It is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award bachelor’s and master’s degrees, and has an enrollment of approximately 2,000 students on campus in Alpine.
At an elevation of 4,480 feet in the scenic Davis Mountains of West Texas, and on the periphery of the Chihuahuan Desert, Alpine enjoys mild winters and cool summers. Davis Mountain State Park, Fort Davis National Historic Site, Big Bend National Park and Guadalupe National Park are all within one to three hours’ driving distance from Alpine.
See http://www.sulross.edu
At an elevation of 4,480 feet in the scenic Davis Mountains of West Texas, and on the periphery of the Chihuahuan Desert, Alpine enjoys mild winters and cool summers. Davis Mountain State Park, Fort Davis National Historic Site, Big Bend National Park and Guadalupe National Park are all within one to three hours’ driving distance from Alpine.
See http://www.sulross.edu
