What are the responsibilities and job description for the BDC Agent position at Sullivan Automotive Group?
Sullivan Automotive Group is a used car dealer with locations in Avon, West Hartford, Torrington, and Bristol, Connecticut. We sell a wide range of used vehicles including Audi, Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, GMC, Honda, Hummer, Hyundai, Infiniti, Jeep, Kia, Lincoln, Mazda, Mercedes-Benz, Nissan, Ram, Subaru, and Toyota. We are dedicated to providing quality vehicles and excellent customer service to our community.
This is a full-time on-site role for a BDC (Business Development Center) Agent located in the New York City Metropolitan Area. The BDC Agent will be responsible for managing inbound and outbound customer calls, setting appointments, following up with customers, and maintaining customer records. The role involves providing excellent customer service, answering inquiries, and ensuring a high level of customer satisfaction. The BDC Agent will also collaborate with sales and service teams to coordinate customer needs and support sales goals.
- Customer Service and Communication skills
- Experience in managing inbound and outbound calls
- Ability to set appointments and follow-up with customers
- Proficiency in maintaining customer records and databases
- Prior experience in the automotive industry is a plus
- Strong teamwork and collaboration abilities
- High school diploma or equivalent; additional education or certifications in customer service or sales are beneficial
