What are the responsibilities and job description for the Admissions/Receptionist/PRN position at Sullivan County Community Hospital?
QUALIFICATIONS
Education
- High school diploma or GED
- Reading and writing skills required
Experience/Skills
- One year experience in admitting office with switchboard/communications system
- Knowledge of admitting/business office/health care environment
- Can correctly type 30 words per minute
- Computer literate
- Data entry experience
- Committed to “cross training” philosophy for all assigned tasks
- Committed to customer satisfaction in responding to all patient/customer inquiries (internal customers)
- Works well with stress from patient dissatisfaction with registration process
- Ability to use office equipment
- Works independently with little supervision
- Ability to work under pressure with time constraints
- Ability to concentrate
Required Licenses/Certifications
- N/A
Working Conditions
- Clean, well-lit working environment
ROUTINE RESPONSIBILITIES
Registration
- Registers patients effectively through Meditech
- Understands Meditech functionality and registers different account types accurately
- Understands pre-registration for prior date of service process
Finance/Insurance
- Ensures appropriate steps have been taken prior to completing registration process
-
Completes registration process ensuring:
- Pre-certification is completed
- Appropriate consents are signed
- Adherence to medical compliance for Medicare patients
- Self-pay policy is followed
- Completes HPE applications when appropriate
- Schedules financial navigation appointments as needed
- Collects payments for services rendered as needed
- Collects payments from patients paying previous bills
- Keeps account of petty cash per each shift
Behavioral/HIPPA Standards
- Interacts professionally with patients, visitors, vendors, and volunteers
- Assists guests
- Maintains confidentiality of guests, patients, and all SCCH employees
- Displays professionalism and courtesy with peers
Reporting/Switchboard
- Completes appropriate daily logs and files paperwork accordingly
- Completes checklists for each shift
- Answers and logs phone calls as needed per department policy
- Pages on-call staff as needed per department policy
- Announces Safety Briefing Meetings and 2:00pm Quiet Time.
Varies as needed
Varies as needed
