What are the responsibilities and job description for the Department Secretary - (Business Office) position at Sullivan County Community Hospital?
QUALIFICATIONS
Education
- High school diploma or GED
Experience/Skills
- Patient registration experience preferred
- Knowledge of office operations
- Types approximately 30 CWPM
- Computer experience
- Familiar with the use of office equipment
- Adapts to changes in procedures and/or workload
Required Licenses/Certifications
- N/A
Working Conditions
- Works in a clean, well-lit work environment with good ventilation
ROUTINE RESPONSIBILITIES
Behavioral Expectations
- Consistently complies with established Behavioral Expectations
Essential Duties
- Scan paper insurance correspondence documenting receipt and route requests and denials to the appropriate staff daily.
- Sorts incoming mail and faxes daily, identifying outside department correspondence and forwards.
- Reviews payments manually posted and notates patient responsibility. Able to identify when amounts don’t match and forward timely to Patient Account Representatives to work.
- Mails/Faxes outgoing claims and requested records documenting transactions in account notes.
- Contact Work Comp and Liability carriers to obtain claim adjustors' contact information and claims address.
- Processes general insurance requests independently and documents transactions in account notes.
- Provides backup support to phones when needed.
- The position cross trains to fill in for the Call Center Rep when on PTO.
- Performs other duties when requested by the Revenue Cycle Director or Team Lead.
Day Shift
Monday - Friday
80 hrs./Bi-Weekly
