Front Desk Receptionist

Position Summary: The Front Desk Receptionist serves as the first point of contact for patients visiting the dental office. They are responsible for managing patient intake, scheduling appointments, handling patient inquiries, processing payments, and maintaining patient records in a professional and friendly manner.

Key Responsibilities:

• Patient Reception:
• Greet patients as they arrive at the dental office.
• Provide a welcoming and professional atmosphere for all visitors.
• Verify patient information, including insurance details and personal information.
• Ensure patient forms are completed and signed.
• Scheduling and Appointment Management:
• Schedule, reschedule, or cancel patient appointments efficiently.
• Coordinate appointments with the dentist’s schedule and manage patient wait times.
• Remind patients of upcoming appointments via phone or email.
• Confirm insurance details and any necessary referrals prior to appointments.
• Patient Communication:
• Answer phone calls and respond to patient inquiries regarding appointments, services, billing, or insurance coverage.
• Communicate effectively and professionally with patients in person, by phone, and via email.
• Handle patient concerns or direct them to the appropriate dental professional.
• Billing and Insurance:
• Collect patient payments and ensure accurate billing information is recorded.
• Verify insurance information and assist with claims submissions.
• Provide cost estimates for services and assist with payment plans when necessary.
• Patient Records and Data Management:
• Maintain and update patient records, ensuring accuracy and confidentiality.
• Manage patient information using office management software.
• Ensure all patient forms and documents are filed correctly and comply with privacy regulations (e.g., HIPAA).
• Office Organization:
• Ensure the front office is clean, organized, and welcoming.
• Handle office supplies, including reordering as needed.
• Assist with general office tasks, such as faxing, copying, and organizing patient charts.
• Team Collaboration:
• Work closely with dental assistants, hygienists, and dentists to ensure smooth office operations.
• Assist the dental team with administrative support as needed.

Qualifications:

• High school diploma or equivalent; additional certification or training in office management is a plus.
• Previous experience in a dental office or medical office environment is preferred.
• Strong organizational skills and attention to detail.
• Proficient in using office software and dental management software (e.g., Dentrix, Eaglesoft).
• Excellent customer service and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Knowledge of dental terminology and procedures is an advantage.
• Ability to maintain patient confidentiality and adhere to HIPAA regulations.

Working Conditions:

• Full-time or part-time positions available.
• Typically works during regular business hours, with some occasional evening or weekend shifts depending on office needs.

Skills:

• Exceptional interpersonal skills and ability to build rapport with patients.
• Strong multitasking and time-management abilities.
• Knowledge of dental insurance plans and claim processing.
• Ability to remain calm and professional in stressful situations.

The Front Desk Receptionist is essential in ensuring the smooth operation of the dental office, contributing to a positive patient experience and supporting the overall success of the practice.

Job Types: Full-time, Part-time

Expected hours: No less than 16 per week

Schedule:

• 8 hour shift
• Day shift

Ability to Relocate:

• Murray, KY 42071: Relocate before starting work (Required)

Work Location: In person