What are the responsibilities and job description for the Applications Engineer position at Sullivan Process Controls LLC?
Job Description
Job Description
Company Profile :
For over 35 years, Sullivan Process Controls LLC has been manufacturing and servicing control valves & instrumentation for the Oil & Gas, Chemical, Power and General Industries markets. Our company is experiencing strong growth and is seeking high character and high caliber talent to join our team. With continued strong growth expectations, the company seeks to expand into new markets and continue to provide unmatched customer service, exceptional quality, and superior reliability. We are currently seeking the following position to join our team in the Houston, Texas area.
APPLICATIONS ENGINEER
Position Summary :
The Applications Engineer will provide customers with world-class support, both technically and commercially. Provide quotes for products, parts and field service and provide practical solutions for field issues. Understand valve applications for specific industry sectors such as Oil and Gas, Chemical and Petrochemical, Mining, and Power. Apply sound engineering practices, with the ability to communicate at highly technical levels to successfully gain customer trust.
Duties & Responsibilities :
- Size, select, and price technical control valve solutions based on requests from customers, channel partners, and outside sales team.
- Provide technically sound and commercially accurate quotations to all customers and channel partners.
- Interpret a variety of data and requests from external & internal customers, furnished in written, oral, diagram, and other forms.
- Communicate with internal / external customers daily regarding order status and expedite requests as necessary.
- Support new product development with input, review, and technical feedback based on real world experience and voice of the customer.
- Collaborate with engineering, operations, sales, quality, and finance to review & resolve customer issues.
- Support manufacturing quality by cataloging customer issues and working with design and manufacturing engineers to implement corrective actions.
Skills / Knowledge / Education :