Job Title: Campus Technology Specialist II Wage/Hour Status: Exempt

Reports to: Director of Technology Pay Grade: 20(5) Duty Days: 207

Dept./School: Sulphur Springs High School Date Revised: 12/11/2024

Primary Purpose:

To provide technical support and maintenance for all campus-level technology systems, ensuring they meet the instructional and operational needs of the Sulphur Springs High School.

Qualifications:

Education/Certification:

• High school diploma or equivalent
• Bachelor’s or associate’s degree in a computer related field of study (Preferred)

Special Knowledge/Skills:

• Working knowledge of troubleshooting computers, software, networks, and peripherals
• Proficiency with Windows and Chromebook devices, related software, and related accounts
• Maintains a positive attitude and works effectively with others
• Strong organizational, communication, and interpersonal skills
• Ability to work independently and as part of a team

Experience:

1-3 years of experience in IT support, preferably in a K-12 or educational environment

Major Responsibilities and Duties:

• Provide technical assistance to faculty, staff, and students for campus technology related accounts
• Install, configure, maintain, and troubleshoot campus technology, including computers, peripherals, interactive displays, classroom devices, and networks
• Prepare, image, repair, and deploy devices
• Monitor, update, and document support requests
• Assist with inventory management, tracking, and deployment of technology equipment
• Collaborate with district IT staff to escalate and resolve advanced technical issues
• Assist in district technology projects and initiatives
• Use effective communication skills to present information accurately and clearly
• Participate in professional development to improve skills related to job assignment
• Perform other duties as assigned

Working Conditions:

Mental Demands/Physical Demands/Environmental Factors:

• Maintain emotional control under stress.
• Lifting and moving materials, computers, boxes, etc.
• Ability to stoop, kneel, crouch, walk, twist, bend, climb, drive and/or be mobile