What are the responsibilities and job description for the Aftercare Families Case Manager position at Sulzbacher?
Job Title: Aftercare Case Manager Department: Housing Program Reports To: Aftercare Manager FLSA Status: Non-Exempt
Hours: Full-Time
Summary
The role of the Aftercare Case Manager is to provide services to clients that move into stable housing and increases client education about aftercare resources. The Aftercare Case Manager provides support, guidance, linkage to resources and life skills classes as needed to clients in the Aftercare Program. Working with clients to foster independence and maintain stable housing, the Aftercare Case Manager helps ensure clients do not return to homelessness. The Aftercare Case Manager works cooperatively with community partners and other community agencies to gain and maintain access to the current community resources available for clients to make certain clients have all essential items to maintain stable housing.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES
Hours: Full-Time
Summary
The role of the Aftercare Case Manager is to provide services to clients that move into stable housing and increases client education about aftercare resources. The Aftercare Case Manager provides support, guidance, linkage to resources and life skills classes as needed to clients in the Aftercare Program. Working with clients to foster independence and maintain stable housing, the Aftercare Case Manager helps ensure clients do not return to homelessness. The Aftercare Case Manager works cooperatively with community partners and other community agencies to gain and maintain access to the current community resources available for clients to make certain clients have all essential items to maintain stable housing.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Develop partnerships and form cooperative networks with community service providers.
- Visit clients at least monthly and document progress for each Aftercare client in Client Track
- Maintain all charts and records according to established standards for PSG
- Assist clients with needed items
- Participate in departmental and center-wide quality assurance initiatives
- Participate in staff meetings, in-service training and workshops as deemed appropriate by the Aftercare Manager
- Represent the Center to the community from time to time as instructed by the Aftercare Manager
- All other duties as assigned
Resident, Guest and Internal Customer Focus
The Aftercare Case Manager is sensitive to emotional, physical and practical needs of res ident, family’s guests and staff members in all interact ions. Provides positive feedback and comments about the quality of work and effort that have been offered by residents, families, and coworkers. Adjusts priorities and schedules to meet specific customer need s. Rep01is and/or corrects problems related to safety, cleanliness and comf011 of resident and work areas. Understands own role facility safety plans and procedures related to fire, weather and other disasters is demonstrated.
EDUCATION and/or EXPERIENCE
- Bachelor's Degree in Social Work or other helping profession or high school diploma with 3 years' experience in a helping profession
- CPR certification (or ability to obtain)
- Prior experience in case management, housing case management, or experience providing direct services to vulnerable client populations is a plus
- Prior experience working with the homeless population is preferred
- Strong computer skills; Client Track / HMIS experience a plus
- Ability to establish cooperative working relationships with guests, colleagues and volunteers
- Ability to interact with people from diverse culture and racial backgrounds
- Excellent customer service skills
- Excellent interpersonal skills and ability to work independently in a fast-paced environment
- Ability to manage and de-escalate crisis situations
- Working knowledge of community resources
Physical/Mental Demands and Working Conditions
- Personal car and valid Florida driver's license
- Acceptable annual Motor Vehicle Record check
- Adhere to required insurance coverage levels (Bodily Injury & Property Damage Liability: $100,000 each person; $100,000 each accident) if driving a personal vehicle
- for work-related purposes
- Ability to pass a Level II Background Screening
- Physically able to work in a fast-paced multitasked environment
- Work various shifts and weekends as required to ensure that case management services
- are adequately administered and accessible to clients.
- Ability to travel
- Works in shelter setting
Salary : $100,000
