What are the responsibilities and job description for the Claims Customer Service Advocate position at Sumeru INC?
Job Overview
We are seeking a dedicated Customer Advocate to join our team. The ideal candidate will be responsible for providing exceptional customer service and support in a healthcare setting.
Responsibilities
- Assist customers with inquiries, concerns, and requests in a professional manner
- Handle customer complaints and provide appropriate solutions
- Verify insurance coverage and process claims
- Maintain accurate and detailed customer records
- Collaborate with healthcare providers to ensure accurate medical documentation
- Utilize medical terminology and coding (ICD-9, ICD-10, HCPCS) in daily tasks
- Perform clerical duties related to customer interactions
- Ensure compliance with Medicare guidelines
Requirements
- Proficiency in medical terminology, medical records, and insurance verification
- Strong organizational skills to manage customer data effectively
- Knowledge of Medicare regulations and coding systems (ICD-9, ICD-10)
- Ability to handle sensitive customer information with confidentiality
- Excellent communication and interpersonal skills
- Prior experience in a healthcare or customer service role is preferred
Join our team as a Customer Advocate and play a vital role in ensuring top-notch customer service in the healthcare industry.
Job Types: Full-time, Contract, Temporary
Pay: $15.36 - $16.00 per hour
Schedule:
- 8 hour shift
Experience:
- Microsoft Office: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Ability to Commute:
- Columbia, SC (Preferred)
Ability to Relocate:
- Columbia, SC: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16
