What are the responsibilities and job description for the Healthcare Customer Service position at SUMERU INC.?
Overview
We are seeking a dedicated and compassionate Healthcare Customer Service Representative to join our team. In this role, you will be the first point of contact for patients and healthcare providers, ensuring that all inquiries are handled efficiently and effectively. Your ability to communicate clearly and provide exceptional customer service will be crucial in maintaining a positive experience for our clients.
Responsibilities
- Respond to patient inquiries via phone and email, providing accurate information regarding services, appointments, and medical procedures.
- Utilize medical terminology to assist patients with their questions and concerns effectively.
- Analyze patient needs and provide appropriate solutions or escalate issues as necessary.
- Maintain accurate records through data entry and ensure all patient information is up-to-date in the system.
- Collaborate with medical office staff to resolve patient issues promptly.
- Communicate clearly and professionally with patients, demonstrating excellent phone etiquette at all times.
- Assist in managing appointment scheduling and follow-up calls as needed.
Skills
- Strong customer service skills with a focus on patient care.
- Proficient in phone etiquette to ensure a professional interaction with clients.
- Ability to analyze situations quickly and provide effective solutions.
- Familiarity with medical office operations and procedures is preferred.
- Excellent communication skills in English;
- Knowledge of medical terminology to facilitate clear communication with patients and healthcare providers.
- Proficient data entry skills with attention to detail.
Join us in making a difference in the lives of our patients by providing outstanding customer service in the healthcare industry!
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
Work Location: In person
Salary : $16 - $19
