.Net Production Support

Role : Production Support .Net

Location: Chicago IL, Indianapolis, Indiana, Atlanta, Georgia

Mode: Contract on W2 only

SKills - Production Support-.net,Dot Net,Sql

Must Have Skills

• The Production Support Specialist plays a vital role in maintaining the smooth operation of client-facing systems and applications. This role focuses on addressing technical issues, resolving defects, and delivering advanced support for urgent and data-related challenges. Key Responsibilities: Client Defect Correction:
• Investigate and resolve defects reported by clients in a timely and efficient manner.
• Collaborate with cross-functional teams to identify the root cause of defects and implement solutions.
• Document resolution steps and maintain logs for future reference and process improvement. Advanced Triage:
• Perform in-depth analysis and categorization of reported incidents or defects.
• Identify patterns or recurring issues to escalate appropriately to development or support teams.
• Act as the initial point of contact for high-priority issues, ensuring they are routed correctly for resolution. Defect Assignment:
• Assign identified defects to the appropriate team or individual based on expertise and workload.
• Ensure defects are prioritized according to business impact and urgency.
• Follow up with assignees to ensure timely resolution and communicate updates to stakeholders. Urgent Small Development Work:
• Handle time-sensitive development tasks, such as creating scripts, fixing minor bugs, or implementing small features.
• Work closely with development and testing teams to ensure high-quality deliverables.
• Ensure compliance with coding standards and deployment procedures. Provider and Member Data Load Issues & Manual Loads:
• Troubleshoot and resolve issues related to loading provider and member data into systems.
• Perform manual data loads and validations as needed to support client operations.
• Coordinate with data management teams to address inconsistencies or errors in the data load process. Provider and Member Data Configuration Updates:
• Update and maintain configuration settings for provider and member data within the system.
• Ensure configuration changes align with business requirements and are thoroughly tested before deployment.
• Provide support for configuration-related issues and collaborate with stakeholders to resolve them.

Key Qualifications:

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
• 3 years of experience in a technical support, production support, or software development role.
• Proven experience in defect resolution, issue triage, and incident management within a technology-driven environment.
• Hands-on experience working with provider and member data systems, ETL processes, and manual data handling tasks.
• Proficiency in SQL and database management for troubleshooting data load issues and performing manual loads.
• Handon experience with development framework (e.g .Net) for handling urgent development tasks..
• Strong understanding of software development lifecycles (SDLC), Agile methodologies, and configuration management.
• Excellent root cause analysis and advanced triage skills for resolving complex technical issues.
• Experience in handling provider and member data configuration in healthcare or insurance domains.
• Experience working directly with clients to address and resolve defects and data-related issues.
• Proven ability to prioritize and manage multiple responsibilities under tight deadlines.

Desirable Skills:

• Experience working directly with clients to address and resolve defects and data-related issues.
• Proven ability to prioritize and manage multiple responsibilities under tight deadlines.
• Familiarity with defect tracking and project management tools like JIRA, Azure DevOps, or equivalent.
• Knowledge of process optimization and change management methodologies. '