Patient Service Center Representative

Duties and Responsibilities:

• Greet customers appropriately. Treat all customers in a courteous manner.
• Assists patients with kiosk sign-in, and ensures accuracy of same.
• Contacts clients to obtain patient orders.
• Handles customer inquiries.
• Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
• Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry.
• Demonstrates organizational commitment and values of Quest Diagnostics.
• Adheres to departmental and company policies.
• Reports on time to work, following attendance guidelines.
• Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
• Use established protocols for reporting customer complaints.
• Ensures that HIPPA Compliance regulations are followed; uses test translation tables.
• Completes all required training.
• Assists with stocking of supplies.
• Other duties as required to meet the customer requirements.
• Completes special projects as requested by supervisor or manager.

Job Qualifications:

Required Work Experience:

• One year customer service experience

Preferred Work Experience:

• Keyboard/data entry and PC experience

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Brooklyn, NY 11218 (Preferred)

Ability to Relocate:

• Brooklyn, NY 11218: Relocate before starting work (Preferred)

Work Location: In person

Salary : $17 - $20