What are the responsibilities and job description for the System Administrator position at Sumeru Inc?
Job : Help Desk Analyst
Mode: Contract
Domain: Healthcare
Service Desk Experience, Basic Identity & Access Management skill, experience with personal computers, computer networking, telecommunications or configuration management, application support and troubleshooting experience
Customer Service , Troubleshooting, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Microsoft 365 (OneDrive, SharePoint, Teams), VPN, VMware, Desktops, laptops, printers, peripherals, SolarWinds Ticking system, RDP, Active Directory, Avaya, CMS, PowerShell, Intune, AV, GBAS tapes, Facilitate projects as needed (RTO, Hybrid, laptop) equipment deployment (shipping & receiving) CLAC printers (specific to our Client Acct team) Installation of WorkIQ
The Service Desk focuses on customer service and handles various issues and incidents, such as onboarding, transfers, password resets, resetting hung sessions, MFA setup, equipment replacement, MS 365, and required software installations.
