What are the responsibilities and job description for the Coordinator, Visitor Access - Protective Services position at Summa Health?
Full-time, 32 hours weekly
Schedule: Monday: 12:30pm- 8pm, Tuesday: 1pm-8pm, Friday:1pm-8pm and Sunday: 7:30am-8:00pm
Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.
Summary:
Coordinates all aspects of access screening processes at entry points at hospital facilities. Supports Service Ambassador I – Protective Services staff through scheduling, providing supplies, providing PPE, and handling staff concerns. Serves as a first point of contact for employees, vendors, and patrons at hospital entrances. Creates a positive first impression for patients, families and visitors when they enter various key access points to any Summa hospital. Ensures that those entering the building are permitted to enter to help ensure the health and safety of those in the facility. Efficiently provides direct assistance to patients, families and/or visitors ranging from confirmation of scheduled appointments, pre-registration status, testing/department locations, etc. Assists in ensuring compliance with local and federal laws governing access to our facility. As well with employee, patient and visitor safety.
Minimum Qualifications:
1. Formal Education Required:
a. High School diploma or equivalent
2. Experience & Training Required:
a. Two (2) years of supervisory experience, preferably in healthcare setting.
b. Must be able to meet and exceed the Service Excellence Standards of Summa Health System.
3. Other Skills, Competencies and Qualifications:
a. Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.
b. Ability to demonstrate basic computer skills and possess the ability to maintain the ability to use various computer applications
c. Computer skills, to include MS Excel proficiency.
d. Ability to actively listen to staff, patients, and visitors with understanding, empathy and professionalism.
e. Must maintain accurate knowledge of the hospital layout and new building construction.
f. Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, visitors) utilizing strong communication skills.
g. Excellent customer service & problem resolution
h. Ability to deescalate an angry visitor/patient.
i. Ability to work well under pressure
j. Ability to quickly analyze situations and react appropriately
k. Excellent attendance record
l. Demonstrates good judgement and behavior
m. Maintains a professional relationship with employees, vendors, and patrons.
n. Must have basic phone and computer skills (email, texting, etc.)
o. Ability to work alone and in a team.
p. Ability to work with minimal supervision
q. Ability to learn how to navigate through the facility.
4. Level of Physical Demands:
a. Medium: Exerts up to twenty-fifty pounds of force occasionally and/or a negligible amount of force frequently.
b. Must be able to stand for extended periods
c. Ability to push an occupied wheelchair.
Coordinates all aspects of access screening processes at entry points at hospital facilities. Supports Service Ambassador I – Protective Services staff through scheduling, providing supplies, providing PPE, and handling staff concerns. Serves as a first point of contact for employees, vendors, and patrons at hospital entrances. Creates a positive first impression for patients, families and visitors when they enter various key access points to any Summa hospital. Ensures that those entering the building are permitted to enter to help ensure the health and safety of those in the facility. Efficiently provides direct assistance to patients, families and/or visitors ranging from confirmation of scheduled appointments, pre-registration status, testing/department locations, etc. Assists in ensuring compliance with local and federal laws governing access to our facility. As well with employee, patient and visitor safety.
Minimum Qualifications:
1. Formal Education Required:
a. High School diploma or equivalent
2. Experience & Training Required:
a. Two (2) years of supervisory experience, preferably in healthcare setting.
b. Must be able to meet and exceed the Service Excellence Standards of Summa Health System.
3. Other Skills, Competencies and Qualifications:
a. Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.
b. Ability to demonstrate basic computer skills and possess the ability to maintain the ability to use various computer applications
c. Computer skills, to include MS Excel proficiency.
d. Ability to actively listen to staff, patients, and visitors with understanding, empathy and professionalism.
e. Must maintain accurate knowledge of the hospital layout and new building construction.
f. Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, visitors) utilizing strong communication skills.
g. Excellent customer service & problem resolution
h. Ability to deescalate an angry visitor/patient.
i. Ability to work well under pressure
j. Ability to quickly analyze situations and react appropriately
k. Excellent attendance record
l. Demonstrates good judgement and behavior
m. Maintains a professional relationship with employees, vendors, and patrons.
n. Must have basic phone and computer skills (email, texting, etc.)
o. Ability to work alone and in a team.
p. Ability to work with minimal supervision
q. Ability to learn how to navigate through the facility.
4. Level of Physical Demands:
a. Medium: Exerts up to twenty-fifty pounds of force occasionally and/or a negligible amount of force frequently.
b. Must be able to stand for extended periods
c. Ability to push an occupied wheelchair.
Equal Opportunity Employer/Veterans/Disabled
The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.
Salary : $19 - $23
