What are the responsibilities and job description for the Customer Service Support Coordinator position at Summa Health?
SummaCare - 1200 E Market St, Akron, OH
Full-Time / 40 Hours / Days
SummaCare is a Summa Health entity that offers health insurance in northern Ohio. As a regional, provider-owned health plan, SummaCare is based in Akron, Ohio, and provides Medicare Advantage, individual and family and commercial insurance plans. SummaCare has one of the highest rated Medicare Advantage plans in the state of Ohio, with a 4.5 out of 5-Star rating for 2025 by the Centers for Medicare and Medicaid Services (CMS). Known for its excellent customer service and personalized attention to members, SummaCare is committed to building lasting relationships. Employees can expect competitive pay and benefits.
Summary :
Supports customer service by monitoring telephone volume and other work activity in real time, and ensuring staff resources are allocated effectively. Prepares reports and helps develop technical solutions to improve Customer Service workflows. Assists with escalated member calls as needed.Formal Education Required :
a. Bachelor Degree or equivalent combination of education and/or experience.
Experience & Training Required :
a. Three (3) years’ experience to include any combination of: customer service functions in a call center, provider relations, operational account management, appeals processing, claims, or benefit design in configuration.
b. One (1) year experience directly dealing with clients required.
3. Other Skills, Competencies and Qualifications:
a. Ability to travel from location to location throughout the work day.
4. Level of Physical Demands:
a. Sit for prolonged periods of time.
b. Lift up to 20 pounds.
c. Manual dexterity to operate computer, phone, and standard office machines.
Equal Opportunity Employer/Veterans/Disabled
$24.68/hr - $29.62/hr
The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.
Salary : $25 - $30
