What are the responsibilities and job description for the Account Manager position at Summa?
Are you excited about managing a territory in the commercial facility maintenance space?
Are you organized and enjoy prioritizing work in a dynamic environment?
Are you organized and enjoy prioritizing work in a dynamic environment?
Our client wants to add a territory-based Account Manager to be a daily, single point of contact who supports 50 commercial clients throughout Central Maryland. Our Account Managers develop relationships and help clients by delivering on our reputation of saving them time & solving problems. Manage a territory in concert with our Operations team in a role where no two days are the same. Our work creates a ripple that helps the people, families and communities we serve!
What YOU will bring:
What YOU will bring:
- Engaging and Energetic personality – relationship builder - serve clients with excellence
- Insightful and creative approach to RESPONSIVELY handle client needs
- A strong work ethic / a sense of urgency / teamwork mentality
- MS Office and CRM familiarity helpful
- Bachelor’s Degree (or equivalent experience in Operations, Sales or Customer Service)
Key Responsibilities:
- Consult with clients, ensuring quality results are delivered, demonstrate the VALUE we can deliver
- Manage & expand relationships; identify/propose other opportunities to solve issues - we offer over 20 facility services!
- Guide, manage, mentor your Night Manager working with contractors and crews
- Manage any number of types of projects for your clients
- Implement company policies, procedures and best practices for client service
Requirements:
- Sales, Management, Customer service experience
- Detail oriented, highly organized, excellent follow through skills
- Energized by the challenge to deliver quality results
- Works independently; self-starter who can coordinate projects and services
- Excellent verbal and strong written communication skills
