What are the responsibilities and job description for the Plumbing Service Manager position at Summers Plumbing Heating & Cooling - Chesterton?
PLUMBING MANAGER
WHY WORK FOR SUMMERS?
All full-time employees are offered an outstanding compensation package with paid holidays,
vacations, health and dental insurance, short- and long-term disability, 401K with company
match, AND we are EMPLOYEE OWNED (Employee Stock Ownership Plan)!
Job Responsibilities:
• Manages and develops the plumbing staff, which includes assisting in hiring, terminating,
and disciplining of employees, scheduling employees, evaluating performance, and
directing work assignments to ensure effective productions
• Coordinated activities of the plumbing department to effect operational efficiency; uses
system generated and locally produced reports to monitor field performance and identify
areas for improvement
• Resolves customer issues and complaints to ensure customer satisfaction
• Collaborates with the general manager on creating and managing budget
• Generated reports and measures of departmental operations as well as records on all
inventory, tools, and vehicles
• Reviews reports with management
• Instructs crews on proper use of materials and quality workmanship
• Reviews payroll records to ensure that technicians are paid properly
• Communicated with dispatchers to ensure appropriate technicians for types of service
• Evaluates staff to determine training requirements
• Ensures that company vehicles are properly stocked, that defective warranty parts are
returned to the branch and that vehicle standard stock is ordered and replenished as
needed
• Additional related duties as assigned/needed by branch/general manager
Qualifications/Requirements:
• Must be able to lift and maneuver equipment up to 75 lbs.
• Must be able to crawl, climb, kneel, squat, bend and reach overhead
• Must be able to climb and work on ladders
• Must be able to use hand and power tools
• High school diploma or GED are required
• 3 years management experience
• A working knowledge of plumbing Plumbing License are required
• Valid driver's license is required
• Strong supervisory, communication and computer skills are required
• Ability to work after regular business hours as needed
