What are the responsibilities and job description for the Dispatcher position at Summers Plumbing Heating & Cooling - Crown Point?
WHY WORK FOR SUMMERS?
Summers Plumbing Heating & Cooling is a continually growing company with tons of opportunity for personal and professional growth! Our team is close-knit and we strive to promote excellence as we interact with our customers. Come grow with us! We offer employees an outstanding compensation package with paid holidays, vacations, health and dental insurance, short and long term disability, 401K with company match, AND we are EMPLOYEE OWNED!
$$ COMPETITIVE BASE PAY WITH OPPORTUNITIES FOR GROWTH!! $$
The Dispatcher is responsible for:
- Assisting in taking overspill client calls, recognizing that this is where the client will form their first impression of the company. Good communication with the client is essential!
- Working alongside call center to schedule and assign calls to technicians
- Work closely with technicians to schedule return calls for customers
- Assign and dispatch calls to appropriate technicians based on skillsets of technicians and location of call
- Enter close out information from technicians for proper reporting and accounting
- Enter credit card information for technicians as needed
- Dispatch new calls to technicians and be able to move calls in a fast manner as needed
- Communicate with customers for scheduling calls and confirming appointments
- Texting or calling technicians for dispatching next calls
- File invoices and install folders
- Other duties as assigned.
The Dispatcher Will:
- Be attentive to detail
- Have excellent interpersonal communication skills!
- Take responsibility for work
- Solve problems quickly and creatively
- Collaborate with the team on a regular basis
- Assist in decision making and be regularly required to make decisions for scheduling/dispatching
- Take initiative
- Maintain regular attendance
- Be professional in appearance
- Have a positive and team oriented attitude
- Abide by all company policies and procedures
APPLICANT MUST BE AVAILABLE TO WORK ANY SHIFT FROM START TIME 7AM TO END TIME 6PM.
