What are the responsibilities and job description for the Internal Operations Assistant position at Summers Plumbing Heating & Cooling - Noblesville?
INTERNAL OPERATIONS ASSISTANT
WHY WORK FOR SUMMERS?
Summers Plumbing Heating & Cooling is a continually growing company with tons of opportunity for personal and professional growth! Our team is close-knit and we strive to promote excellence as we interact with our customers. Come grow with us! We offer employees an outstanding compensation package with paid holidays, vacations, health and dental insurance, short and long term disability, 401K with company match, AND we are EMPLOYEE OWNED!
$$ COMPETITIVE BASE PAY WITH OPPORTUNITIES FOR GROWTH!! $$
The Internal Operations Assistant is responsible for:
- Communicate with customers regarding Safety & Comfort Agreements SCA, payments, and any other communications as needed
- Utilize Customer Relationship Management (CRM) platform to build in customers and remove them as needed
- Communicate with technicians to help troubleshoot technology issues
- Process and upload customer credit card information into software as needed
- Assisting in taking overspill client calls from the Customer Service department as needed
- Assist is managing company property, including but not limited to: cell phones, iPads, GPS units
- Managing multiple Mobile Device Management (MDM) platforms to ensure databases are accurate in conjunction with company property and personnel
- Managing the CRM platform to maintain accurate data on company property and personnel
- Report running on a weekly and monthly basis
- Deliver training on company technology to technicians after maintaining full understanding of the CRM
- Other administrative duties as assigned
The Internal Operations Assistant Will:
- Have a strong attention to detail
- Have an exemplary understanding of technology and technological management
- Have excellent interpersonal communication skills
- Take responsibility for work
- Solve problems quickly and creatively
- Collaborate with the team on a regular basis
- Take initiative
- Maintain regular attendance
- Be professional in appearance
- Have a positive and team-oriented attitude
- Abide by all company policies and procedures
APPLICANT MUST BE AVAILABLE TO WORK ANY SHIFT FROM START TIME 7AM TO END TIME 6PM.
