What are the responsibilities and job description for the Builder Care position at Summertown Metals, LLC?
Come join our rapidly growing team. We offer medical, dental, vision, accident, cancer, critical illness, hospital indemnity, and STD. We also offer 401-K with company match, PTO and vacation time.
This position is in need of someone with some construction background and a valid driver's license with a good driving record.
Job duties include, but are not limited to:
- Evaluate builder’s concerns to correct issues
- Get missing material to builder’s jobsite that day or next morning
- Utilize approved lumber/metal companies to get material when necessary
- Utilize all assets available (shipping, qc, coordination driver/personal) to get material out asap.
- Deliver materials when needed.
- Assess and bill (CS’s) customers, builders, sales rep, or department for missed/damaged material.
- Assure that builders with missed material or needing onsite support are called within an hour and updated regularly for unresolved issues
- Customer complaints and quality issues can escalate when lack of communication or unresolved quickly. Any issues unresolved that day needs to be brought to your manager’s attention
- Track habitual problems to create data we can use for change
- Assist in reimbursements for builders that pick up material.
- Striving to have material to builder within 5 business hours
- Charges are assigned to the correct department consistently
- Communication with builder thorough, and all parties are aware of timeframe
- Complaints are processed within 30 minutes of call
