What are the responsibilities and job description for the Restaurant Operations Manager position at SUMMERWOOD MASTER?
Job Overview
At SUMMERWOOD MASTER, we are seeking an exceptional Restaurant General Manager to lead our restaurant operations and drive customer satisfaction. As a key member of our team, you will be responsible for ensuring that our restaurant meets or exceeds its annual operating plan by driving excellence in customer service, maintaining company standards, supervising food handling procedures, and exercising financial control.
Main Responsibilities:
Key Skills and Qualifications:
Delivers Excellence in Customer Service
• Is fully aware of customer needs and ensures that they receive quality products and service.
• Ensures work is to the correct standard.
• Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards.
• Possesses a strong eye for detail and cleanliness.
• Presents a positive image through tidy and professional appearance of self and other employees.
• Interacts with customers in a highly effective and proactive manner.
Team Leadership
• Supervises others and efficiently coordinates their work.
• Delegates tasks to the most appropriate member of staff.
• Is able to remain in control in difficult situations.
• Provides clear direction and authority.
• Gets involved in a hands-on manner and leads by example.
• Is assertive.
• Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals.
• Demonstrates principled leadership and sound business ethics; stands up for what's right.
• Celebrates achievements; recognizes and rewards others; generates pride and commitment.
• Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback.
• Demonstrates passion, enthusiasm, and intensity in work; is a role model.
At SUMMERWOOD MASTER, we are seeking an exceptional Restaurant General Manager to lead our restaurant operations and drive customer satisfaction. As a key member of our team, you will be responsible for ensuring that our restaurant meets or exceeds its annual operating plan by driving excellence in customer service, maintaining company standards, supervising food handling procedures, and exercising financial control.
Main Responsibilities:
- Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards.
- Drives customer-focused culture by serving as a role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
- Tracks, analyzes, and resolves sources of customer complaints.
- Ensures that food safety standards are met.
- Develops and drives restaurant annual operating plan.
- Analyzes sales, labor, inventory, and controllables on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.
Key Skills and Qualifications:
Delivers Excellence in Customer Service
• Is fully aware of customer needs and ensures that they receive quality products and service.
• Ensures work is to the correct standard.
• Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards.
• Possesses a strong eye for detail and cleanliness.
• Presents a positive image through tidy and professional appearance of self and other employees.
• Interacts with customers in a highly effective and proactive manner.
Team Leadership
• Supervises others and efficiently coordinates their work.
• Delegates tasks to the most appropriate member of staff.
• Is able to remain in control in difficult situations.
• Provides clear direction and authority.
• Gets involved in a hands-on manner and leads by example.
• Is assertive.
• Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals.
• Demonstrates principled leadership and sound business ethics; stands up for what's right.
• Celebrates achievements; recognizes and rewards others; generates pride and commitment.
• Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback.
• Demonstrates passion, enthusiasm, and intensity in work; is a role model.
