What are the responsibilities and job description for the Restaurant Operations Manager position at SUMMERWOOD MASTER?
Job Summary
The Restaurant General Manager is responsible for providing overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual operating plan.
Key Responsibilities
- Driving excellence in customer service
- Maintaining company standards in product and facility specifications
- Supervising food handling procedures and operational processes
- Exercising financial control to meet the restaurant profit margin targets
- Selecting, training, developing and motivating employees
The RGM directly performs hands-on operational work (as necessary) to train employees, responds to customer service needs or otherwise role model appropriate skills and behavior in the restaurant.
Accountabilities
- Customer Satisfaction/Product Quality
- Financial
- Operations
- Human Resources
The Restaurant General Manager is responsible for achieving restaurant annual operating plan, margin improvement over previous year sales growth, weekly/period restaurant performance in sales, labor, ICOS and controllables, PRC results and OSAT scores, Learning Zone certification levels, crew turnover and staffing levels.
Qualifications
- Delivers Excellence in Customer Service
- Team Leadership
- Business Savvy
- Team Development
- Restaurant Operations
The ideal candidate will have a high school diploma or GED, supervisory experience in either a food service or retail environment, and the ability to maintain financial controls and coach and train hourly employees.
