Desktop Support Technician

Summex Technologies is a Managed Service Provider. The role will only be working on multiple accounts remotely and on site. Role is full time and in-person in Williston Park, NY

As a Desktop Support Technician you are the face of IT and Summex, providing immediate support to internal employees of our customer. Strong interpersonal communication skills with a high degree of empathy are a must. Looking for a candidate who has proven to go above and beyond on previous assignments. Have a passion for customer service and a commitment to exceeding expectations.

• Provide high customer experience supporting internal employees directly.
• Excellent multi-tasking and time management skills with the ability to thrive in a fast-paced, high pressure environment.
• Provide constant updates to your users to keep them in the loop with where we are with their issue.
• Enjoy meeting people and building relationships.
• Can communicate technical concepts in layman's terms.
• A sense of urgency, but also the ability to keep your cool.
• Inviting personality
• A burning desire to solve problems
• Must be able to start shift at 8:00am on site

Install, maintain, troubleshoot, and upgrade the following:
Computer hardware, software, and peripherals
Network hardware and software
Anti-Virus and Malware software
Printers
Phone systems
Email systems
Administer and resolve issues with end-user workstations, network, voice, and software products.
Maintain inventory of all equipment, software, and software licenses
Develop or modify IT Help Desk procedures used to address various end-user IT related issues
Lifting of moderately heavy objects, such as computers, printers, and peripherals.
Occasional off-hours support as needed
Develop, deploy, and maintain desktop images and software/apps
Image, pack, and ship end-user devices
Engage and work with third-party support and PC equipment vendors as needed
Basic account management associated with end-user access and permission
Requirements
Bachelor’s degree in Computer Science or Associate degree plus equivalent work experience
2 year’s work experience providing Level1/Level2 IT Support for end-user request and issues
Desktop and user VPN technologies
Knowledge of MAC O/S, Linux, Android, and Apple OS a plus.
Excellent knowledge of PC and desktop hardware, software, and operating systems (Windows).
Experience administering Email services and clients
Familiarity with cloud-based solutions such as Microsoft 365 and Google Docs
Basic understanding of networking skills and concepts
Basic understanding of IT security and Antivirus/Anti-malware solutions
Knowledge of TCP/IP, DNS, DHCP

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Education:

• Associate (Preferred)

Experience:

• Desktop support: 2 years (Required)

Work Location: In person

Salary : $45,000 - $55,000