NOC Analyst

Salary: $45,000- $65,000*

• Dependent upon qualifications

This position requires U. S. citizenship and the ability to successfully pass an in-depth background check screening.

Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats, fosters thought leadership, and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you're a person with life beyond work, that's why we invest in these meaningful health and welfare benefits:

• Excellent health/dental benefits from BCBS
• See into the future with our luxurious VSP vision benefits
• Prepare for the long-haul courtesy of our 401k with company matching
• Unlimited mobile phone plan
• 10 days' vacation, 7 days sick time
• Bonuses and salary increase potential via our certifications plan

We do cool work here, defying expectations by simply being who we are - each of us makes an impact.

Essential Functions:

• Responsible for handling, triaging, and working NOC tickets according to processes and procedures
• Monitor and Manage client's servers, endpoints, and devices
• Alert stakeholders for outages and service degradation
• Ensure client servers, endpoints, and devices maintain newest released patches
• Manage client backups for health; support remediation if issues arise
• Create documentation for client environments including network diagrams
• Document and implement policies, standards, and procedures for the NOC Team
• Remediate vulnerabilities as identified; familiarity with CVEs and CVSS
• Responsible for handling all proactive communications with clients and setting expectations during service outages

Additional responsibilities include, but are not limited to:

• Customer onboarding to management systems
• Software management and deployment
• Hardware management deployment
• Other duties as assigned

Requirements

Required

• Associate's or Bachelor's degree in computer science or MIS from a reputable institute OR two (2) years of IT or related experience.
• Security CE Certification or IAT Level 2 equivalent
• Administrative skills in several operating systems, such as Windows, Mac OS, Linux, Android, and iPhone OS
• Proficient in Mobile Device Management (MDM)
• Basic networking, supporting, and monitoring of Firewalls, Switches, WAPS, endpoints, servers, etc.
• Administrative experience with Remote Monitoring and Management (RMM) Tools
• Administrative understanding of cloud technologies such as Azure
• Experience managing antivirus at an administrative level
• Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high stress situations.
• Ability to work independently and a strong desire for personal and professional development
• Ability to identify and evaluate trends in industry best practices and policies
• All candidates MUST BE a U.S. citizen with the ability to pass an extensive background check. Proof of citizenship and eligibility to work must be provided immediately upon hire. Failure to provide required documents will be cause for termination of employment until such time that the documents are provided.

Optional / Desired

• Basic Microsoft, CompTIA, and/or Cisco certifications etc.
  • MD-102,
  • Server ,
  • Network
• Experience supporting VDI environments.
• Experience supporting Linux
• Experience Managing SQL
• Experience with Microsoft Power tools
• Experience with vulnerability management
• Scripting, PowerShell, CLI, etc.

Summit 7 Systems, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.