What are the responsibilities and job description for the OFFICE STAFF position at Summit Bechtel Reserve?
Direct Report
Registration Manager
Employee Profile and Desired Traits
High level emotional intelligence
Active in team dynamics, conflict prevention / resolution, and identifying customer needs
Cheerful attitude and servant leadership disposition
Dedicated customer service and people oriented
Adaptability in a fast-paced environment with ability to learn and develop hard and soft skills
Ability to interact with men and women of all ages and maturity levels of staff / customers
Duties & Responsibilities
Meet with advisors of groups and individuals upon arrival and review their paperwork, charges, and payments; make arrangements for collection of monies prior to departure dates
Oversee and coordinate the participant check-in activities
Coordinate with Base Camp and medical staff to assist with guest check-ins
Provide cheerful and helpful service to all SBR participants, guests, and staff
Be a resource for all program and operations knowledge
Resolve customer service issues in a thorough and timely manner
Maintain a clean, organized, inspected, neat, and safe working area.
Other duties or projects as assigned by SBR leadership
Abide by policies and procedure outlined in the SBR staff handbook
Qualifications & Training
18 years of age or older
Conflict resolution and problem-solving skills
Solid interpersonal communication abilities
Organized and detail-oriented
Comfortable learning new software
Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service.
Ability to use Microsoft Teams daily for work related communication and coordination
Be or become a registered member of the Boy Scouts of America
Performance Results
Contribute at least one improvement to registration operations
Reply to all emails within 24 hours within your scope of work
Physical Requirements
Up to 1 hour a day of either standing, walking, hiking, and ability to lift 25 lbs.
Can pass the physical exam and approved for SBR height and weight requirements
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