Customer Service Representative

Headquartered in the Central Florida city of Lakeland, Summit employs over 700 office and field associates at its main location and regional offices in Baton Rouge, Louisiana, and Gainesville, Georgia. As the people who know workers’ comp, we strive to provide an atmosphere of constant growth and development for our employees.

Summit provides workers’ compensation programs and services to thousands of employers throughout the Southeast.

Summit is a member of Great American Insurance Group, a company that focuses on building relationships and linking people to various career paths. Whether it’s underwriting, claims, accounting, IT, legal, or customer service, Great American Insurance Group combines a small-company entrepreneurial atmosphere with big- company expertise.

It’s one thing to know workers’ comp. It’s another to know people. But knowing both? That creates an altogether different experience.

So, if you’re ready for an altogether different workplace experience, get to know the people who know workers’ comp. Apply today.

Essential Job Functions and Responsibilities

• Researches and resolves simple concerns and inquiries in real time for customers and policyholders.
• Learns the best method to resolve issues to ensure customer satisfaction and adherence to the organization's policies. Coordinates problem resolution with necessary teams and refers more complex issues to more experienced staff.
• Becomes familiar with utilizing a customer-focused, needs-based review process to inform customers about products or services.
• Documents and updates customer records based on interactions.
• Works within guidance to arrange and prioritize activities to efficiently meet business objectives, while focusing on continuous process improvement.
• Performs other duties as assigned.
• The person hired for this position will work out of the Lakeland, FL office which offers a hybrid work environment of 3 days in the office and 2 days' work from home.

#LI-Hybrid

Job Requirements

Education: High School Diploma or equivalent experience.

Scope of Job/Qualifications: Learns to make methodical yet swift decisions to meet customer needs. Develops knowledge of insurance products, documents, and industry practices. Working customer service and interpersonal skills. Develops communication skills that convey a clear understanding of the unique needs of various customers.

Company:

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.