What are the responsibilities and job description for the Service Support Technician position at Summit County, CO?
Description
The Service Support Technician’s role is to provide proactive, customer oriented, technology support to all areas of County operations by performing entry-level work in the areas of Service Desk operations, Incident Management, and Service Request Management. This can only be accomplished by developing strong relationships with peers and customers, which requires outstanding communication and customer service skills and the ability to work with everyone diplomatically and skillfully. With a strong emphasis on customer service, this entry-level technician position contributes to the success of the Service Support Team by providing Tier I technical support serving as the primary point of contact for all Support Incidents and Service Requests reported by the customers. The position contributes to the success of the Information Systems (IS) Department by providing proactive support to County Departments and Offices for their current information technology needs and their future technology initiatives.
Typical activities would include proactively identifying, researching, troubleshooting, and addressing issues with the County’s virtual and physical desktop hardware, operating systems, software applications, peripherals, printers, telephones, customer moves/adds/changes, as well as mobile technology (notebooks, tablets, cameras, cell phones, etc.). When requested the position may manage vendor communication, purchasing, and create technical documentation. In addition to these primary support functions, this position will hold primary responsibility for answering the phone for Service Desk calls and responding to email received by the Service Desk (as Tier I support).
Typical Qualifications
- Technical training in computer technology or a related field.
- 0 - 2 years of work experience or education in computer hardware and software with customer service, service desk, and technical support experience.
Supplemental Information
This position is open until filled. To apply, please submit a Summit County Government application, resume, and cover letter online at www.governmentjobs.com/careers/summitcoor mail to Summit County Human Resources, PO Box 68, Breckenridge, CO 80424. For questions regarding the position, please reach out to Neal Stolz at Neal.Stolz@SummitCountyCO.gov.
All positions are subject to a pre-employment criminal background check, and requires proof of citizenship or authorization for employment in the U.S.
Equal Opportunity Employer
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.
Part-time employees who work an average of 32 hours per week over the course of a year, receive benefits on a pro-rated basis.
