What are the responsibilities and job description for the Closeout Specialist-Card Fraud position at Summit Credit Union?
Description
Responsible for managing debit and credit card fraud and dispute close out from respective processors. Be knowledgeable in credit and debit card dispute processing, keeping abreast of rules and regulations and working with members and processors to resolve dispute related issues. Responsible for verifying adjustment, communications, and resolution of fraud and dispute claims. In a backup capacity, learn the fraud and dispute process, adjusting cardholder accounts and communicating with members on their claims of fraud or dispute.
Essential Functions
- Review daily closeout reports from debit and credit card processors.
Review disposition of closeout or representment documentation.
Receive and review chargeback documentation provided by merchant
Using designated communication method, notify member of next steps, either requesting additional information or explanation of closeout.
Enter information on spreadsheet for CU loss or adjust member account based on closeout resolution
Complete month end reconciliation
Investigate claims using tools and applications accessible to determine dispute options and cardholder liability.
Note : Failure to comply with requirements may be subject to strong disciplinary action, up to and including termination by the credit union,as well as, civil and criminal penalties.
Additional Functions
Job Specifications
Physical Demands of Position
While performing the duties of this job, the employee is continuously required to sit, use hands and fingers. The employee occasionally must reach above and below shoulder level, and lift / push / pull and / or carry up to 20 pounds. .
Environmental / Working Conditions
Works in a typical administrative setting with climate control and appropriate lighting.
Equipment Used
Telephone, Printer / Copiers / Fax, Calculator, Personal Computer
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Why Summit?
EEO Statement : At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit, and business need.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
