Service Writer

Wichita Tractor Co in South Hutchinson is looking for an experienced and efficient Service Writer to add to our team. This position will require communicating with customers from start to finish of repair of their machine. Also, managing technicians, completing work orders, working with OEMs on warranty claims from start to finish, and preparing job estimates.

Duties:

• Proficient with computers including learning a new Business System, to typing, to working with filing claims and working with email
• Managing Technicians, providing them with a clear job description for repair, helping them to know what job is coming up to make sure parts needed are available
• Providing written estimates of repair work for customers
• Receiving unit when brought in for service, walking around machine with customer, taking down all notes from customer of needed repairs
• Communicating with customers, asking questions to help get the needed information for techs, along with helping to troubleshoot, also following up with customers throughout the repair process and noting any repair rejections from customers.
• Accurately computing time, materials and labor
• Scheduling of repairs
• Completing work orders and collecting payment
• Filing warranty claims and communicating throughout process with OEM and customer

Requirements:

• Customer Service oriented
• General Computer knowledge
• Efficient at typing detailed work orders and warranty claims
• Ability to calmly de-escalate possible disgruntled customers

Hours: Mon. - Fri., 8 a.m. - 5 p.m. and every other Saturday 8 a.m. - Noon (March - Oct)
Compensation: $18 to $23/HR. BOE

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Health insurance

Shift:

• 8 hour shift

Work Days:

• Rotating weekends

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Hutchinson, KS (Required)

Work Location: In person

Salary : $18 - $23