Head Teller (Full-Time)

STATUS: Full Time / Non-Exempt

REPORTS TO: Branch Manager

LOCATION: Brighton Branch

HOURS: 37.50 hours per week

COMPENSATION: The starting hourly wage for this position is expected to be between $23.50-$24.00 per hour. The actual hourly wage will be determined based on experience and other-job related factors, consistent with applicable law.

SCHEDULE: Monday 8:30 – 4:30 / Tuesday 8:30 – 4:30 / Wednesday 9:30 – 4:30 / Thursday 8:30 – 5:30 / Friday 8:30 – 6:30 / Saturdays 8:30 – 1:30

• Hours vary based on business need. Must be available to work 2-3 Saturdays per month.

• Direct Teller staff: assist in coaching, training and development of Tellers.
• Assist Tellers in solving member problems, serving as an operational reference.
• Encourage staff input on improvements.
• Build and maintain teamwork.
• Order and maintain vault cash.
• Schedule work hours and breaks for all Teller personnel.
• Make exceptions to policy as appropriate, and within authority
• Make appropriate and timely suggestions about products and services to members.
• Make effective referrals to other specialists when appropriate
• Meet sales goals as determined by management.
• Accurate completion of required audit logs.
• Adhere to credit union and departmental policies and procedures.
• Balance, maintain, and audit cash dispense machine(s), vault, ATM, etc.
• Audit ATM and cash drawers, according to policy.
• Investigate Teller losses, and institute a corrective flow of work.
• Research and resolve member questions, problems, and concerns by telephone, written correspondence, or in person.
• Assist with the coordination of day-to-day operations of the branch, in conjunction with the branch management.
• Mentor new Tellers and Senior Tellers
• Role model all expected behaviors to Teller staff.
• Update and document information learned about members on the system.

• Ability to step in for the Branch Manager during times of absence.
• Assist branch management with any other duties, as assigned.
• Work overtime if requested by management.
• Complete monthly reports to be given to management.

• High School Diploma/Equivalency required.
• Minimum two- three years’ prior Teller and sales experience.
• Prior leadership experience.

• Effective communication skills, including listening skills.
• Excellent interpersonal skills.
• Ability to build member relationships and promote member loyalty.
• Strong attention to detail and excellent organizational skills.
• Ability to work with minimal or no supervision.
• Ability to cross-sell credit union products and services.
• Strong math, communication and keyboarding skills required.

• Must be able to sit and or stand for an extended period of time in a normal office environment.
• Occasional lifting required.

EQUAL OPPORTUNITY EMPLOYER: The Summit Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability.

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  Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.