Branch Manager - Charlotte, NC

** Fire Protection Industry Experience Required**

JOB SUMMARY :

The purpose of the Branch Manager position is to provide oversight of the overall management, operations, and financial performance for the assigned area. Performs consistently as a subject matter expert, to achieve communicated objectives to include profitability, growth, and overall performance metrics.

ESSENTIAL JOB DUTIES:

• Responsible for achieving branch objectives through enhancement and improvements of operations and sales
• Oversight of the branch’s fire extinguisher inspections & services; pre-engineered inspections, services, & installs; fire sprinkler inspections, service, & installs; and fire alarm inspection & services.
• Responsible for the financial performance of assigned area, as indicated on Profit & Loss (P&L) statement(s) as well as area’s gross revenue, gross margin, and overhead.
• Communicate and strategize with management regarding financial progress, growth strategies, human capital requirements and regular or irregular needs of the office.
• Ensure proper execution of internal workflow/paperwork, work in the field, quality assurance / quality control, and all work is performed in a safe manner within local, state federal guidelines.
• Maintain proper employment communication and documentation using company procedures and policies, in conjunction with Human Resources. Maintain appropriate staffing levels with Talent Acquisition.
• Identify, assess, cultivate, and mentor future managers and leaders within location. Communicate development strategy with management.
• Oversee proper use, maintenance and repair of company assets including equipment, tools, supplies, and fleet in coordination with corporate Purchasing and Fleet department.
• Manage work performed within assigned area including:
• Oversight of spot checks of recent field inspections for the purpose of reviewing quality of services and customer satisfaction.
• Oversight of ride-a-longs with field Technicians for the purpose of training and improve customer care, quality control, work efficiency, work safety, product and service up- sales, and new customer cold calling.
• Oversight of route management of Technicians and adjust when needed to approve route efficiency; train the CSR and/or Technician on how to schedule efficiently
• Responsible for overall safety of the branch location
• Attend and monitor install project meetings and other coordination meetings, as needed
• Oversee coordination and execution of inspections and service jobs in assigned area.
• Lead coordination of final checkout/commissioning with AHJ, Owner, Architect/Engineer, General Contractor/Construction Manager, etc.
• Ensure appropriate and necessary communication of schedules, product/material, information, coordination of work, etc. is achieved between Sales and Operations to allow for planning and scheduling
• Review the Shop’s material preparation, orders, job staging and tool preparation appropriate for job scheduling.
• Ensure proper use, maintenance and repair of tools, equipment and fleet are achieved.
• Manage material orders to regulate standard stock quantities in coordination with Purchasing department for order placement.
• Oversee communication of assigned area and Billing department for accurate and timely invoicing practices.
• Oversee the sales department with business development to achieve increased market share in the assigned area. Participate in quote presentation for legacy customers.
• Promote and coordinate continuing education and certification of employees.
• Other duties may be assigned.
  
  

Qualifications

The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

Education, Training, Certifications:

• 5 years in the Fire Protection Industry with at least 2 years in a supervisory role, required
• NICET II, III, IV or state equivalent, preferred
  
  

Experience, Knowledge, Skill Requirements:

• 5 years Fire Protection Industry experience, required
• 5 years of professional computer skills, preferred
• 2 years leadership experience with over 10 direct and indirect subordinates, required
• 3 years analytical using business intelligence systems, Sage 300 CRE, or similar, required
  
  

Communication Skills:

• Must have the ability to effectively read, write and communicate in English with employees, customers and board or directors.
  
  

Systems and Software Skills:

• Ability to operate a computer and use Microsoft Office required
  
  

Other Qualifications:

• Valid driver’s license with acceptable driving record, required
• Must be able to comply with SFS’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement
• Must be able to travel 50% of the time.
  
  

Physical & Work Environment Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.

Physical Requirements:

While performing the duties of this job, the employee is required to sit and stand for long periods. Employee will occasionally be required to drive, bend, kneel, balance, lift <20lb, walk, stand, ascend/descend stairs, reach above and below shoulders, stoop, and twist.

Work Environment:

Employee will consistently be required to work indoors in an office or remote setting, work alone and with others. Employee will occasionally be required to wear appropriate personal protective equipment, as required by company safety policies.

We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer.

While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.