What are the responsibilities and job description for the Operations Manager position at Summit Fire & Security?

Job Description

Are you interested in working for the nation’s leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Fire & Security may be right for you!

JOB SUMMARY :

The Operations Manager is responsible for providing oversight of the overall management, operations, and financial performance for the assigned department. Performs consistently as a subject matter expert to achieve communicated objectives to include profitability, growth, and overall performance metrics for assigned area(s).

ESSENTIAL JOB DUTIES :

Oversight of the assigned area(s) such as : fire extinguisher inspections & services; pre-engineered inspections, services, & installs; fire sprinkler inspections, services, & installs; and fire alarm & security inspections & services; rack and storage inspections, services & installs; and / or industrial inspections, services & installs.
Responsible for the financial performance of assigned department, as indicated on Profit & Loss (P&L) statement(s) as well as departmental gross revenue, gross margin, and overhead.
Communicate and strategize with management about financial progress, growth strategies, human capital requirements and regular or irregular needs of the office.
Ensure proper execution of internal workflow / paperwork, work in the field, quality assurance / quality control, and all work is performed in a safe manner within local, state, federal guidelines
Achieve departmental objectives through enhancement and improvements of operations and processes.
Maintain proper staffing levels using company procedures and policies, in conjunction with bid projection and utilize Human Resources for Talent requirements.
Oversee proper use, maintenance and repair of company assets including equipment, tools, supplies, and fleet in coordination with corporate Purchasing and Fleet department.
Manage work performed within assigned area including spot checks, ride-a-longs, ongoing training :

Performance of spot checks of recent field work for the purpose of reviewing quality of services, compliance with codes & standards, and customer satisfaction.

Performance of ride-a-longs with field Technicians for the purpose of training and improve customer care, quality control, work efficiency, work safety, product and service up-sales, and new customer cold calling.

Review and track routes for each Technician and adjust when needed to approve route efficiency; train the CSR and / or Technician on how to schedule efficiently.

Performance of monthly shop meetings with field and office staff : Safety Toolbox Talks.

Attend and monitor install project meetings and other coordination meetings, as needed.

Oversee coordination and execution of inspections and service jobs in assigned area.

Lead coordination of final checkout / commissioning with AHJ, Owner, Architect / Engineer, General Contractor / Construction Manager, etc.

Ensure correct and necessary communication of schedules, product / material, information, coordination of work, etc. is achieved between Sales and Operations to allow for planning and scheduling.

Review the Shop’s material preparation, orders, job staging and tool preparation appropriate for job scheduling.

Ensure proper use, maintenance and repair of tools, equipment and fleet are achieved.

Manage material orders to regulate standard stock quantities in coordination with Purchasing department for order placement.

Oversee communication of assigned area and Billing department for accurate and timely invoicing practices.

As assigned, oversee the sales department with business development to achieve increased market share in the assigned area. Participate in quote presentation for legacy customers.

Promote and coordinate continuing education and certification of employees.

Other duties may be assigned.

QUALIFICATIONS

The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

Education, Training, Certifications :

Bachelor’s degree in Business or equivalent experience, required.

Experience, Knowledge, Skill Requirements :

3 years Fire Life Safety Industry experience.

3 years of professional computer skills, ability to comprehend CAD drawings and blueprints.

Supervisory experience, preferred.

Must have the ability to effectively read, write and communicate in English with employees, customers and board or directors.

Systems and Software Skills :

Ability to operate a computer and use Microsoft Office required.

Familiarity with analytical use of business intelligence systems, Sage 300 CRE, or similar.

Other Qualifications :

Valid driver’s license with acceptable driving record required.

Must be able to comply with SFS’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement

Must be able to travel 90% of the time.

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS

Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.

Physical Requirements :

While performing the duties of this job, the employee is required to sit and stand for long periods. Employee will occasionally be required to drive, bend, kneel, balance, lift

Work Environment :

Employee will consistently be required to work indoors in an office or remote setting, work alone and with others. Employees will frequently be required to travel. Employee will occasionally be required to wear appropriate personal protective equipment, as required by company safety policies.

Summit Fire & Security , a subsidiary of SFP Holding, Inc. (Summit Companies), is a full-service provider for fire detection, suppression, and security with a full suite of capabilities that includes design, installation, testing, inspections, and maintenance. We serve customer across many verticals on a local, regional, and national scale. We’re proud of our well-deserved reputation for quality work that’s completed by our talented and experienced installation workforce. Summit Fire & Security is a dynamic organization with endless growth opportunities spanning over 70 locations in more than 20 states.

Our company is consistently recognized for service excellence in the fire protection industry. Summit Fire & Security supports trade skills and workforce development by hosting Recognized Apprenticeships and on-the-job training (OJT) programs for new career-seekers. Many members of our leadership chair NFPA code compliance committees, serve on regional safety boards, and support technical education in local schools. Summit Fire & Security supports employees in their professional development by offering continued development, training, and education by encouraging NICET and other career-advancing certifications. We continually strive to be the Employer of Choice for highly motivated team members who want to succeed in a high-growth environment. We encourage initiative, independence, diversity, and personal career growth.

Demonstrating the combination of experience, knowledge, and customer service is the key to our performance and helps us achieve our goal of providing the highest quality fire protection services possible to protect lives and property.

Benefits

Summit Fire & Security offers extensive training opportunities, career advancement, competitive pay, bonus opportunities, along with an industry leading and affordable benefits package for eligible employees. Our benefits package includes :

Paid Vacation and Holidays

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with Company Match

Flexible Spending Accounts

Long-Term Disability – Employer Paid

Short-Term Disability – Employer Paid

Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity

Life Insurance for Team Members and Dependents

Employee Assistance Program

Employee Referral Program

Our Core Values

PIPE

We are PASSIONATE about life safety

We have INTEGRITY (Do the right thing)

We work in PARTNERSHIP with our customers and community

We constantly strive for OPERATIONAL EXCELLENCE (Do things right)

Summit Fire & Security participates in E-Verify & in alignment with our commitment to safety, we promote a drug-free workplace. Summit Fire & Security is an equal-opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

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