What are the responsibilities and job description for the Customer Service Product Specialist position at Summit Fleet?
Job Summary
The position of Customer Service Product Specialist will be responsible for acting as a customer account advocate and product specialist by working effectively with internal team members to provide excellent customer service. This position requires a high level of professionalism with a strong ability to multi-task, prioritize, and manage time effectively. This position reports directly to our Director of Acquisitions.
Essential Duties and Responsibilities
· Coordinate registration for all new vehicles with the State of Utah
· Coordinate unregistering sold vehicles in State of Utah
· Knowledge of IRP plating and straight plating and requirement differences
· Maintain all plating numbers and types accurate in Salesforce
· Maintain DOT numbers and registration with a DOT number, DOT related weight changes and appropriate invoicing
· Maintain accurate activation information through Fleet Complete and research and solve customer issues
· Maintain XM Radio and Wi-Fi for Flex Fleet vehicles
· Monthly audit of Fleet Complete and add on services such as XM Radio and Wi-Fi to ensure invoicing is accurate
· Subject matter expert with DOT, Fleet Complete, XM Radio, Wi-Fi, fleet of trucks and provides customer and company training and answering questions on each subject
· Serve as a back up to the CEM team when needed
· Other projects as directed
Qualifications/Skills
· Proficient computer skills including Microsoft Word, Excel, and Outlook
· Excellent verbal communication, presentation, and self-management skills
· Organized with attention to detail
· Proven ability to build and maintain relationships with clients and interact with all levels of the organization
· Excellent at time management
· Team player
· Ability to perform well in a high stress environment
· Willingness to learn internal software
Education and/or Experience
· College degree required
· Proficient with Microsoft Office Suite or related software.
· 2-3 years of experience in an office/customer service environment
About Summit Fleet
Summit Fleet understands that the need for fleet and fleet management services are continuously changing. That is exactly what makes our programs and services so valuable. We provide leasing and fleet management services across Canada and the continental USA, so whether by supplying short-term rentals, long-term leasing, or full fleet management services, we build customized fleet programs tailored to meet the specific needs for your business. Summit Fleet is growing rapidly, and we are looking for talented individuals who can keep pace and grow with us.
We provide competitive compensation for full-time employees. As this position is critical to our success, it will also be eligible for monthly cash incentives for performance that is on top of your base salary. Benefits include a very generous medical, dental, and vision plan. We make significant contributions to your health savings account. We provide above market 401K contributions. We offer paid time off for sick, vacation, company holidays and more. The executive office is in the Salt Lake City Metro area. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Summit Fleet is an at will employer.
