What are the responsibilities and job description for the Rental Coordinator - ND position at Summit Fleet?
Job Summary
The Rental Coordinator reports to the Branch Manager and is responsible for coordinating and tracking pick-up and deliveries with transporters, as well as consistent communication with customers. Each branch has rental coordinators who are responsible for moving vehicles from point of origin to destination within established timelines. They coordinate directly with customers to ensure a smooth process.
Essential Duties and Responsibilities
· Coordinates with carriers to meet customer requirements as far as pickup, delivery, hours of operation
· Negotiates carrier/vendor rates as required
· Booking and coordination of transportation moves
· Communicates directly with customers, sales representatives, and account managers providing routine updates on pickup and delivery status; makes customer service and customer communications a priority
· Maintains accurate and up-to-date records of planned, pending, and completed transportation movement
· Monitor and determine priority of vehicle maintenance, servicing, and repairs
· Establish and manage timelines related to vehicle activity
· Direct vendor activities, ensuring vehicles are maintained in safe operating condition
· Review vendors’ work, ensuring compliance with our standards and procedures
· Participate in the delivery and pickup of vehicles
· Other projects as directed
Qualifications/Skills
· Strong Customer Services and communication skills needed
· Written skills to compose clear/concise descriptions when posting files and drafting correspondence
· Excellent customer service and telephone communication skills
· Capacity to multi-task in a fast-paced work environment
· Must be a team player
· The position will be expected to report to work Monday-Friday (8-5)
· Overtime may be necessary during busy season
Education and/or experience
· High School Diploma or GED required
· Good computer fundamentals
· 1-2 years transportation or transportation dispatch experience, or equivalent training preferred
· 1-2 years of related customer service experience preferred
About Summit Fleet
Summit Fleet understands that the need for fleet and fleet management services are continuously changing. That is exactly what makes our programs and services so valuable. We provide leasing and fleet management services across Canada and the continental USA, so whether by supplying short-term rentals, long-term leasing, or full fleet management services, we build customized fleet programs tailored to meet the specific needs for your business. Summit Fleet is growing rapidly, and we are looking for talented individuals who can keep pace and grow with us.
We provide competitive compensation for full-time employees. As this position is critical to our success, it will also be eligible for monthly cash incentives for performance that is on top of your base salary. Benefits include a very generous medical, dental, and vision plan. We make significant contributions to your health savings account. We provide above market 401K contributions. We offer paid time off for sick, vacation, company holidays and more. The executive office is in the Salt Lake City Metro area. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Summit Fleet is an at will employer.
