Helpdesk Support Specialist

Job Description

Job Description

Job Summary : As a Help Desk Support Specialist, you will be responsible for managing all Level 1 helpdesk tickets, providing daily technical support to end users, and ensuring the smooth operation of IT systems across our organization. You will also play a key role in setting up new EDI (Electronic Data Interchange) vendors and managing data exchanges between our company and external vendors. This position requires both technical expertise and strong communication skills to assist users efficiently and effectively.

Reports to : VP of IT and Operations

Duties / Responsibilities :

• Serve as the first point of contact for all technical support inquiries via phone, email, or ticketing system.
• Provide assistance to end users with hardware, software, and network issues.
• Troubleshoot and resolve issues related to operating systems, applications, and basic network connectivity.
• Escalate more complex issues to appropriate IT staff or third-party support as needed.
• Document and track support requests in the helpdesk system, ensuring timely resolution.
• Provide remote support to users across various sites.
• Assist with the setup and configuration of new hardware and software for end users.
• Assist in onboarding new employees by setting up accounts, permissions, and necessary software.
• Monitor and maintain hardware and software inventory.
• Support the maintenance and performance of network infrastructure, including troubleshooting network connectivity issues.
• Collaborate with other IT team members to support system upgrades, patches, and updates.
• Ensure adherence to IT policies and best practices.
• Document all technical issues, solutions, and troubleshooting steps for future reference.

Required Skills / Abilities :

Preferred Skills :

Education and Experience :

Physical Requirements :

In return, Summit Golf Brands offers an EXCELLENT compensation and benefits package.

Benefits Include :

Job Posted by ApplicantPro